Solutions Development Tech

Hanover Park, IL - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

The Solutions Development Technician supports projects within the Solutions Development team of the Business Innovation Division. The teams goal is to develop and manage strategic business technologies relating to our color management suite of products and customer portal. Focus will be placed on managing documentation and technical information in our unique customer portal web platform. As part of the team you will work with a variety of departments customers and international colleagues while providing support for Fujifilms industry leading color management suite ColorPath SYNC. The role will relate to pre-press offset press digital and wide format areas of the graphic arts industry.

This position is unique in that it offers a creative outlet in a technical role. You will be part of a small team with diverse backgrounds which is responsible for the user experience and continual improvement of multiple platforms. This is an opportunity to directly address the pain points currently experienced by print customers.

Company Overview

At FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate.

With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Responsibilities

Planning & Development

Support the development enhancement and maintenance of Fujifilms customer portal content
Support the development enhancement and maintenance of Fujifilms color management suite ColorPath SYNC collaborating with team members

Technical Support

Provide phone and remote support for end users of Fujifilms ColorPath SYNC Solutions and for Fujifilm field technicians
Coordinate activation of ColorPath licenses for installation with customers and service team
Review and perform pre-installation assessments relating to ColorPath SYNC Solutions sales
Collect and report software issues (bugs) and enhancement/feature requests
Perform testing of new product features as they are developed
Attend training classes to stay current on both new and existing products
Utilize project management software to keep projects on track
Collaborate on technical documentation relating to new developments and SOPs as needed
Support training classes for ColorPath and related products
Acquire and maintain G7 Expert status and attend ColorPath SYNC installations to identify potential areas for improvement

Customer Focus

Provide software demonstrations via web conference or in-office to interested customers
Attend conferences and trade shows to hone skills and foster relationships
Assist with ColorPath SYNC customer data in Salesforce which contains practical license information and share that info to key Fujifilm parties

Required Skills/Education

BS Degree in Graphic Arts or related study
Comfortable with phone calls presentations and public speaking
Strong organizational and project management skills
Builds and maintains positive working relationships
Excellent cross-functional teamwork skills (product management support sales service and management)
Ability to interact effectively with all levels of staff and management
Ability to work with a high level of integrity and with minimal supervision
Excellent verbal and written communication
Proficiency with Microsoft and Apple operating systems
Proficiency with Microsoft and Adobe graphic arts applications
Other duties as assigned
Valid Drivers License
Ability to travel 30%

Desired Skills

Previous experience with color management tools such as ColorPath SYNC
Relevant experience in digital print content management color management
Previous experience with backend web platforms
Previous experience with Asana or other project management software
Previous experience with Salesforce or other CRM software

Salary and Benefits:

Up to $65000 depending on experience
Medical Dental Vision
Life Insurance
401k
Paid Time Off

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EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Position OverviewThe Solutions Development Technician supports projects within the Solutions Development team of the Business Innovation Division. The teams goal is to develop and manage strategic business technologies relating to our color management suite of products and customer portal. Focus wil...