IT Support Associate II, OTS, Ops Tech Solutions (OTS)

Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.

About The Role
As an IT Support Associate II you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans t-shirts safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassys most recent letter to shareholders at job responsibilities
Responsibilities include but are not limited to:
- Allocating maintaining and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.

- High school or equivalent
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach
- Experience troubleshooting integrated and interdependent computer systems
- 1 years of Windows Mac or Linux Operating systems support experience or equivalent experience

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Clarita - 23.00 - 37.00 USD hourly