Customer Success Specialist

Looking for your chance to make a real impact

Firespring Nebraskas first Certified B Corporation is looking for an amazing human to join our team. Were known for providing marketing printing and strategic guidance to thousands of brands businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Please let us know if this position sounds like your dream job.

Job Description

If you like to have a few balls in the air and get satisfaction for keeping them there then this job is going to be your thing. Youll be building relationships with clients troubleshooting technical issues and consulting with them on the best practices of the products and tools we provide on our software as a service platform; including but not limited to website and email hosting. Learn more about the specific tools at and got to be fast on your feet always two steps ahead of our clients without breaking a sweat and with a smile on your face. They can hear those smiles through the phone.

Qualifications

• Troubleshooting and creative problem solving is how you roll.
• You can juggle more than the average juggler figuratively.
• Quality is job one and two and three.
• Organizer extraordinairein fact it slightly bothers you that this list of bullet points isnt in alphabetical order.
• You are so curious its a good thing youre not a cat.
• Solving puzzles is your jam.
• Salesforce CMS and chat support experience is a plus.
• You know enough about HTML cheats to be dangerous.
• You know your way around Internet Explorer Google Chrome and Firefox.
• You know how to strike a fun/work balance.
• BS/BA preferred.

Tasks and Responsibilities

• Communicate with clients via phone email chat and online support tools.
• Provide support and creative solutions to clients about their products.
• Provide technical support to clients regarding email service and domain related topics.
• Rapidly respond to and resolve customer issues.
• Record all client-related correspondence so we know what weve done to help.
• Consult with clients to maximize the use of our products.
• Educate clients on future opportunities for growth.
• Advocate on behalf of clients to all internal teams including customer success sales engineering front end development and marketing.
• Smile when talking with clientsand team members of course.

Compensation & Benefits

• SalaryYou dont need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay
• Hours40 hrs flexibility required.
• 401(k)Your parents preached about the importance of saving. Now were helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
• FunMillions of people go to work punch the clock from 8 to 5 and hate every moment of it. Thats not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly were serious about having funand it reflects in our work and the relationships too.
• Miscellaneous BenefitsNot all benefits are about the Benjamins baby. Some of the things youll enjoy while working here include unlimited soft drinks tea and beer. Dress code We want you to have personal freedomjust stick to the general guidelines of your role and you be you.

Ready to come aboard Lets make this happen.

While we genuinely appreciate your interest in employment with Firespring we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.