Manager, Operational Crisis Support Services

School District Of Mystery Lake

Job Location:

Winnipeg - Canada

Yearly Salary: $ 58000 - 77000

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Requisition ID: 393219

Posting End Date: December 12 2025

City: Winnipeg

Employer: Klinic Community Health

Site: Klinic Community Health -

Department / Unit: Crisis Program

Posting Category: Clinical

Union: Exempt

Anticipated Start Date:

FTE:1.0

Anticipated Shift:Days; Evenings; Weekends

Daily Hours Worked:8

Annual Base Hours: 2080

Manager Operational Crisis Support Services

Permanent Full-Time 1.0 EFT (40 Hours Per Week)

Klinic Community Heath is a pro-choice community health center that provides a full range of health-related services from medical care to counselling and crisis services to wellness and education services. We have an exciting leadership opportunity for you to join our dynamic team as the Manager Systems & this position you will play an integral role in helping us realize our vision of engaged and healthy communities.

Rooted in social justice values we believe that everyone deserves quality care support and respect. We recognize that there are diverse needs and experiences for people who are most impacted by discrimination and oppression and are committed to providing safe quality holistic person-centred care. Relationships with our colleagues clients and communities is at the heart of what we do. We value diversity and promote equity inclusion and accessibility and strive to ensure our organization and work reflects and honours the communities we serve. On our path towards Truth and Reconciliation we work towards decolonizing systems and practices with cultural humility.

POSITION SUMMARY

Reporting to the Executive Director the Manager Operational Crisis Support Services is responsible for supporting the maintenance and operations of Crisis Services records management systems providing system support and reporting and reviewing and ensuring processes and procedures are effectively administered and developed. A key role of this position is supporting implementation of processes systems and policies that assist in effective and efficient day-to-day support of service delivery.

The Manager Operational Crisis Support Services supervises a team of support staff and provides leadership in overall records management including responsibility for training and development of electronic client records the Crisis program phone system (e.g. Gazelle) and ensuring appropriate access and usage. Responsible for the development implementation management and identifying improvement opportunities for the Crisis schedule including scheduling software such as Humanity.

As a member of the leadership team the Manager Operational Crisis Support Services is responsible for working collaboratively with peers and promoting positive working relationships with other Klinic programs.

Key Responsibilities include:

Coordinates all project management activities for Crisis Program projects and provides subject matter expertise on allocated projects
Applies a change management framework where appropriate to improve outcomes in Crisis Program projects/initiatives
Provides daily operational support to the Clinical Crisis Support Services Manager Crisis Program Clinical Supervisors and Crisis Program Coordinators to provide Crisis Program staff and volunteers with the required systems processes and software platforms
Manages timelines based on Crisis Program specific timeframes
Supports the preparation of reports in collaboration with the Research and Program Evaluation Analyst the Crisis Program Manager and the Quality Assurance Coordinator
Supports the development of Crisis Program funding applications and proposals
Informs leadership on program implementation project progression and resourcing needs
Builds recommendations and adjust projects as needed to meet KPIs as defined in the organizations strategic plan
Identifies and analyses discrepancies and errors across defined responsibilities. Corrects errors and follows up on issues
Establishes strong relationships with funders and partners and acts as their point of contact where appropriate
Schedules and participates in regular internal and external project meetings as required
Reports potential project and system issues
Identifies project risks develops risk mitigation strategies and reports to leadership on the progress of these mitigation strategies
Oversees and manages the Crisis Services client record keeping system
Leads the development implementation and management of the Crisis schedule including scheduling software such as Humanity

Education and Experience:

Undergraduate degree in a health or socials services related field. Certificate in Health Care Administration or post-secondary training in a related field. Preference for certification in project management.
5 years experience in healthcare administration in a clinical setting.
Coursework or training in privacy and related legislation is an asset.
Experience with and commitment to Reconciliation and to dismantling racism and oppression within policies procedures and practices

Please note that an equivalent combination of education and experience may be considered. Applicants are required to explain in their cover letter how their education and experience meet the required qualifications.

You can view the full position description on our website Careers - Klinic Community Health

START DATE: Date of Hire

HOURS OF WORK: Monday to Friday scheduling flexibility may be required including evening night and weekend work limited travel and periodic on-call rotation.

SALARY RANGE: $58000.00 to $77000.00 annually (under review)

Required Experience:

Manager

Requisition ID: 393219 Posting End Date: December 12 2025City: Winnipeg Employer: Klinic Community Health Site: Klinic Community Health - Department / Unit: Crisis Program Posting Category: Clinical Union: Exempt Anticipated Start Date: FTE:1.0 Anticipated Shift:Days; Evenings; WeekendsDaily Hours...