IT Support Engineer (2 WTE) MedLIS Orbis and IPM

Job Summary:

The IT Support Engineer will be the first point of contact for users requiring technical assistance. The role involves diagnosing and resolving hardware software and network issues and providing excellent customer service. The operator will also support IT projects and help maintain accurate system records.

Main Duties and Responsibilities

Helpdesk

• Respond to IT queries via phone email and ticketing system
• Diagnose and resolve hardware software and network issues
• Log track and escalate incidents as needed
• Install and configure PCs laptops printers and applications network connected devices.
• Assist with user accounts passwords and access rights (Orbis MedLIS Ipms AD etc.)
• Provide remote and desk-side support
• Maintain IT asset records and documentation
• Deliver excellent customer service to all users

COMPETENCIES

Essential Competencies

Technical Skills

• Familiarity with the hospitals IT Systems
• Experience with IT project work such as system rollouts or migrations.
• Experience providing first and second line IT support (hardware software networks server).
• Proficiency in using help desk ticketing systems for logging tracking and escalating issues.
• Ability to manage IT asset inventory (hardware software licences and consumables).
• Knowledge of Microsoft Suite and products and common hospital IT applications.
• Awareness of cybersecurity practices frameworksand handling of sensitive information gdpr nis2 .
• Knowledge of vendor management and supplier performance monitoring.

Behavioural Skills

• Strong customer service orientation
• Clear and effective communication skills both written and verbal.
• Problem-solving ability under pressure in a hospital environment.
• High attention to detail for IT documentation.
• Strong time management and ability to handle multiple priorities.
• Team player able to collaborate with IT staff and other departments.
• Demonstrated confidentiality and professionalism when handling sensitive hospital or patient data.
• Ability to guide end-users on IT systems and processes.
• Evidence of initiative and continuous learning in IT
• Adaptability to changing priorities and emergency IT incidents in healthcare settings.

ADDITIONAL TASKS

The carrying out of any additional appropriate task which may be assigned by the departmental manager or anyone designated to act on his behalf.

COMPETENCE DEVELOPMENT

To ensure that the core competencies required for this position are maintained through a program of enquiry self-study and professional development education. The post holder is responsible for ensuring that his/her knowledge stays current within the domain of his/her own area of responsibility. Each individual is responsible for ensuring that they keep abreast of developments in the field. They are also responsible for sharing this knowledge by contributing to discussions and presenting formal training sessions to their colleagues in the department.

The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical Directorate model and any future developments that arise and will evolve and change over time.

Selection Criteria:

Selection criteria outline the qualifications skills knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

Professional Qualifications Experience etc.
(a) Eligible applicants will be those who on the closing date for the competition:

(i) Have satisfactory experience as a Clerical Officer in the HSE TUSLA other statutory
health agencies or a body which provides services on behalf of the HSE under Section
38 of the Health Act 2004.

Or

(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects
in the Department of Education Leaving Certificate Examination including
Mathematics and English or Irish1
. Candidates should have obtained at least Grade C
on higher level papers in three subjects in that examination.

Or

(iii) Have completed a relevant examination at a comparable standard in any equivalent
examination in another jurisdiction

Or

(iv) Hold a comparable and relevant third level qualification of at least level 6 on the
National Qualifications Framework maintained by Qualifications and Quality Ireland
(QQI).

Note1

Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a
foundation level paper is not acceptable.
Candidates must have achieved these grades on the Leaving Certificate Established
programme or the Leaving Certificate Vocational programme.
The Leaving Certification Applied Programme does not fulfil the eligibility criteria.

And

(b) Candidates must possess the requisite knowledge and ability including a high standard of suitability for the proper discharge of the office.

• Age
  Age restriction shall only apply to a candidate where s/he is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.
• Health
  Candidates for and any person holding the office must be fully competent and capable of
  undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
• Character
  Candidates for and any person holding the office must be of good character.

Desirable:

BACKGROUND

(a) Educational Background

Holds a recognized ICT professional qualification

(b) Experience

2 years experience working in an IT role in a similar scale organisation

(c) Essential Skills

• Good problem solving skills
• Ability to work in a self directed manner
• The ability to ask for assistance from more experienced colleagues as and when required.
• Good customer relations skills.

SERVICE FOCUS

The primary role of Beaumont Hospital is the effective delivery of care to the patients it serves. It therefore follows that each member of the ICT staff in the hospital maintain a good working knowledge of the operational characteristics of the hospital. Because this is a critical service each member of staff is required to respond to user enquiries in a co-operative courteous and responsible manner so that the end user is left with a clear idea of how their query/request will be processed and who they have been in communication with. Each member of staff must respect the hospitals policy on confidentiality and privacy of information the requirement to behave in a professional manner when dealing with other colleagues or members of the public and recognise their own role in contributing to the overall operations of the hospital.

• Please note that applicants must be eligible to work in Ireland and have the appropriate visas in place

Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Email)