Junior Incident Manager (mf)

ARHS Group part of Accenture is looking for a Junior Incident Manager (m/f) to join one of our client teams onsite in Luxembourg supporting a large public-sector IT environment. This role is ideal for an early-career professional willing to develop expertise in IT service management within a structured high-availability operational setting.

You will coordinate incident handling activities ensure efficient communication between technical teams and business stakeholders and contribute to restoring services as quickly as possible while continuously improving operational processes.

THE WORK:

• Coordinate and manage IT incidents from detection through resolution ensuring timely service restoration.
• Assess incident impact and priority escalate when necessary and ensure proper follow-up.
• Communicate clearly with technical teams service owners vendors and stakeholders.
• Enforce ITSM processes and ensure adherence to Incident Problem and Change Management procedures.
• Produce post-incident reports and support continuous improvement actions.
• Monitor KPIs and contribute to reporting on operational performance.
• Participate in cross-team collaboration during major incidents and operational events.
• Support ongoing optimization of incident management workflows and documentation.

HERES WHAT YOULL NEED:

• Bachelors degree in Computer Science Information Technology or a related field.
• At least 2 years of experience in a technical IT operations or IT service management environment.
• Solid understanding of ITIL / ITSM practices especially Incident Problem and Change Management.
• Knowledge of IT infrastructure and environments (Linux Windows virtualization such as VMware or Nutanix).
• Familiarity with monitoring tools (e.g. Nagios Dynatrace Prometheus).
• Experience using enterprise ticketing tools and dispatch systems.
• Ability to work calmly in high-pressure situations and communicate confidently with technical and non-technical stakeholders.
• Strong organizational and documentation skills including post-incident reporting.
• Experience working in Agile environments is a plus.
• Fluency in English (written and spoken); any additional European language is an asset.
• EU citizenship is required.

WORK SCHEDULE REQUIREMENTS:

• Shift work between 07:00 and 20:00

Early shift: 07:00 16:00
Late shift: 11:00 20:00

• On-call rotation (mandatory): 7 consecutive days including weekends.

Remote Work :

No

Employment Type :

Full-time