Junior Institutional Clients Relationship Officer

Luxembourg - Luxembourg

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

In your daily duties you will:

Review and manage Institutional Client Account documentation ensuring completeness and compliance
Provide support for client platform access including troubleshooting and password resets
Monitor and process cash transfers performing necessary client call backs
Manage the Institutional Clients pipeline and provide administrative support to the team
Handle client complaints and ensure they are logged and processed according to procedures
Adhere to industry regulations and company policies particularly regarding GDPR MiFID anti-money laundering and privacy
Ensure high levels of client satisfaction through courteous and professional communication
Represent Swissquote at industry events and conferences in Luxembourg and abroad (mainly Germany)

Qualifications :

You have:

Bachelors degree or equivalent practical experience
Knowledge of investment products trading and brokerage operations
Understanding of KYC AML CTF banking privacy PRIIPS and MiFID II legislations
Fluency in English and German; French is an advantage
Excellent communication and client service skills
Strong attention to detail and problem-solving abilities
Experience in multi-functional teams
Highly organised with good time management skills

Additional Information :

A comprehensive benefits package including annual performance bonus occupational pension scheme share plan concierge services 34.5 paid holidays and more
A great work environment in our offices located at Luxembourgs Kirchberg financial district. Complementary fruit tea and coffee
Opportunities to develop your knowledge of financial products and markets including equities funds derivatives cryptocurrencies and more

SQ1

Remote Work :

Employment Type :

Full-time

In your daily duties you will:Review and manage Institutional Client Account documentation ensuring completeness and complianceProvide support for client platform access including troubleshooting and password resetsMonitor and process cash transfers performing necessary client call backsManage the I...

Key Skills

Academics
Customer Service
Bid
Infection Control
Arabic Cuisine

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About Company

Swissquote

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-e ... View more

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