Service Manager SAP Support Team
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Job Summary
The Role
Service Improvement
- Identify and implement process improvements to enhance efficiency and quality.
- Develop and maintain documentation for processes standards and best practices.
- Drive automation and optimisation initiatives where possible.
Team Leadership
- Provide guidance coaching and development opportunities for team members.
- Manage resource allocation and workload balancing across the team.
- Foster a collaborative and high-performing team culture.
Stakeholder Engagement
- Act as the primary point of contact for SAP service-related queries.
- Build strong relationships with business stakeholders to understand needs and priorities.
- Communicate service performance and improvement plans effectively.
Service Growth & Profitability
- Identify opportunities to expand SAP services within the organisation.
- Develop proposals for new service offerings and enhancements.
- Contribute to budgeting and cost optimisation strategies.
- Ability to provide support to wider team delivery projects and strategies where it is required and as the team scale
Competitive salary range plus bonus and excellent benefits package
Qualifications :
Requirements
- Proven experience in service management or similar role within SAP environments.
- Strong understanding of SAP support and maintenance processes.
- Excellent leadership and people management skills.
- Ability to analyse service performance data and implement improvements.
- Strong stakeholder management and communication skills.
- ITIL certification or equivalent service management framework knowledge (desirable).
Key Attributes
- Strategic thinker with a focus on operational excellence.
- Proactive and results-driven.
- Ability to balance technical detail with business priorities
Upon employment employees should also have a sound awareness of the Companys Information Quality Environmental and Energy Management Systems.
Additional Information :
WHAT WE OFFER
25 days annual leave plus bank holidays
Profit related Bonus (discretionary)
Reward and recognition schemes
Flexible working
Private Bupa healthcare
Life Assurance (up to 4 times annual salary)
Matched pension contributions
Season Ticket Loan
Cycle to work scheme
Buy and Sell annual leave
Reimbursement of eye test and up to 50 towards glasses or contacts
Corporate gym rates
Employee Assistance Programme
Summer and Christmas parties along with monthly
Remote Work :
No
Employment Type :
Full-time
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Talan is an international consulting and technology expertise group that accelerates the transformation of its clients by leveraging innovation, technology, and data. For over 20 years, Talan has been advising and supporting businesses and public institutions in the implementation of ... View more
