Revenue & Retention Specialist SMARTY

In this role youll be at the heart of SMARTYs mission to deliver simple honest mobile. Working alongside the Senior Revenue & Retention Manager and the Retention Specialist youll help shape and achieve ambitious revenue and retention goals. Youll support commercial programmes and tactical activity primarily through base management ensuring every initiative reflects SMARTYs brand values.

Collaboration is key! Youll partner with Business Insights CRM Finance and Trading Performance to design plans while working closely with crossfunctional teams to plan and execute campaigns that keep everyone aligned and inspired. Youll also take ownership of reporting and presenting on base performance and programme outcomes giving you the chance to showcase results and influence future strategy.

This is a fantastic opportunity to make a visible impact grow your expertise and be part of a team that values clarity collaboration and innovation.

Responsibilities

• Help to create and coordinate revenue and retention performance and reporting it to all key stakeholders
• Monetise the launch of new and existing propositions through base management including Add-on sales international calling etc
• Manage the in-life revenue and retention of key base programmes including upsell upgrade and cross sell programmes
• Explore all options to create new Revenue and Retention opportunities
• Ownership of Refer A Friend and Groups 1.0 and 2.0 performance
• Manage and own SMARTYS revenue driving KPIs: ARPU and Total Revenue

Qualifications :

• Prior experience in a commercial P&L or CRM role
• Strong numeracy and analytical skills with the ability to support business cases forecasting and reporting results
• Strategic mindset able to deliver immediate priorities while planning effectively for the future
• Experience working with customer bases and a clear understanding of the importance of CVM and CRM
• Collaboration with Marketing CRM teams or prior experience in Marketing/CRM functions
• Proven ability to manage propositions and products inlife optimising and monetising them to achieve commercial success

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description or you require a more flexible working pattern we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information :

What we offer 

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools. 

Need to know 

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards. 

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email  for guidance. 

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.  

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you. 

 #VodafoneThree  

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time