Contact Centre Operator

We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Contact Centre Operator on a 3-month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 13.05 - 16.88 per hour

Hours per Week: 28

Summary:

The Contact Centre Operator (Telecare) is responsible for receiving and responding to emergency priority and welfare calls from elderly and vulnerable customers. The role supports the delivery of a 24/7 telecare and contact centre service providing timely assistance reassurance and coordination of appropriate support services.

Responsibilities:

• Receive and respond to emergency priority and welfare calls from elderly and vulnerable customers
• Make outbound and inbound welfare calls to service users
• Provide clear accurate and consistent advice to customers across council services
• Assess situations calmly and take appropriate action in sensitive or emergency circumstances
• Liaise with emergency services care agencies and council officers to ensure effective resolution
• Work collaboratively with colleagues within the Control Centre and wider council services

Qualification:

• Educated to GCSE standard or equivalent five GSCEs grade C and above. Two of these GCSEs must include Mathematics and English

Essentials:

• Experience delivering customer-focused services
• Ability to work confidently under pressure and handle emergency situations
• Strong verbal and written communication skills

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Standard DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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