Customer Success Executive

ABOUT THE JOB

This role combines data analysis and client consultation from the start with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of todays leading global companies.

RESPONSIBILITIES

• Managing a portfolio of NIQ retail FMCG partners in Algeria;
• Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
• Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients business issues;
• Ensure a daily interface with clients for data delivery analysis and answer their different requests;
• Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
• Communicate clearly professionally and in a timely manner with both internal and external stakeholders;
• Maintain client satisfaction with every encounter. Through understanding client queries managing internal resources setting client expectations & committing to timelines;
• Use internal tools and data sources.

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers and youre always looking for whats next.

REQUIREMENTS

• At least a bachelors degree preferably in business economics mathematics statistics or equivalent
• 1-2 years of work experience preferably within consumer or trade marketing analytics and insights or market research
• Knowledge of the Consumer-Packaged Goods (CPG) industry
• Excellent analytical skills
• Good communication skills both written and verbal
• Good interpersonal skills
• Adaptable to changes in priority or tasks
• Has interest and knowledge in consumer marketing statistics research techniques and experimental designs
• Proficient in Microsoft Excel & PowerPoint and learning new software
• An ability to work independently and in a team
• Fluent in spoken and written English and Business French
• Comfortable working in a digital-enabled environment

#LI-Hybrid

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time