Customer Support Specialist

Youll be joining a fantastic international support team of 20 people based in Paris Algiers Mexico and Malaysia and accompany mainly our clients based in theEEMEA and Western Europe but not only. What you will be doing: 

• Provide top-notch customer support to our diverse users by handling tickets & live chat. 

• Address and resolve customer inquiries issues and requests promptly and efficiently. 

• Assist users in navigating our platform explaining features and resolving technical questions. 

• Collaborate with diverse technicalteams to escalate and resolve issues while keeping the users updated. 

• Propose a workaround for our customers to get the information they need when facing a bug with our platform. 

• Assist with user onboarding and verification processes. 

Qualifications :

• Fluent in English (any other language would be welcome). 

• Perfect written and verbal communication skills in English. 

• Minimum 2 years experience as a successful customer support specialist. 

• Previous recent experience in a client-facing role able and happy to go above and beyond to achieve client satisfaction. 

• Strong problem-solving and analytical skills. 

• Familiarity with working in a multicultural environment. 

• Ability to multitask and work effectively under pressure and tight deadlines. 

• Customer-centric & business-oriented mindset 

• Team spirit autonomous able to adapt and learn 

• Good use of IT toolsincluding Excel 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time