Client Service Associate

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

One of our prestigious clients an Australia-based company is looking for dynamic Client Service Associate to provide inbound and outbound client support while maintaining CRM standards and delivering excellent customer service.

SALARY: LKR 85000

KEY RESPONSIBILITIES:

Handle inbound and outbound client communication with professionalism.
Deliver high-quality customer support for Australian clients.
Maintain accurate and updated client records in CRM systems.
Resolve client issues through strong problem-solving and analytical skills.
Coordinate with internal teams to ensure seamless client service delivery.
Adhere to service-level agreements (SLAs) and performance targets.
Provide feedback to improve customer experience and processes.

REQUIREMENTS:

Excellent spoken and written English communication skills.
Proven experience in client servicing customer support or call center roles.
Strong problem-solving and interpersonal skills.
Familiarity with CRM systems and customer support tools.
Ability to work across Australian time zones.
Based in Colombo with immediate availability.

BENEFITS:

Competitive salary package.
Exposure to international client interactions.
Professional training and development.
EPF/ETF as per Sri Lankan labour regulations.
Supportive and collaborative work environment.

HOW TO APPLY:
Email your CV to:
Call: /

Our Working Hours:
Monday to Friday: 9:30 AM 5:30 PM

MANPOWER LANKA SOLUTIONS (PVT) LTD.
12A Ridgeway Place Bambalapitiya Colombo 04

One of our prestigious clients an Australia-based company is looking for dynamic Client Service Associate to provide inbound and outbound client support while maintaining CRM standards and delivering excellent customer service. SALARY: LKR 85000 KEY RESPONSIBILITIES: Handle inbound and outbound clie...