Director of UX
Share
Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
HubSpot is searching for a strategic and empathetic design leader to join our User Experience organization and drive the vision for our Upmarket segment a rapidly growing customer base that represents HubSpots highest-value opportunity. The Director of UX for Upmarket will shape how larger and more complex businesses experience HubSpot leading a talented team of designers to create intuitive powerful and scalable solutions that help our customers grow.
This role sits at the intersection of design craft strategy and business impact. Youll partner closely with Product Engineering and Research leadership to set the long-term vision for how HubSpot serves Upmarket customers and ensure that the experience quality meets the same high bar that defines our product-led growth model.
What Youll Do
- Lead and scale a team of experienced product designers (and researcher) responsible for end-to-end experience design across the Upmarket product area.
- Shape the UX strategy for the Upmarket customer journey balancing enterprise-grade needs with HubSpots hallmark simplicity.
- Partner cross-functionally with Product Engineering and Research to define objectives prioritize opportunities and drive clarity from complexity.
- Evolve our admin experience and other key surfaces that support enterprise-level governance access management data privacy and multi-user collaboration.
- Champion design quality and craft coaching designers to deliver consumer-grade experiences while solving enterprise-scale problems.
- Establish systems and frameworks that help teams work efficiently across multiple product lines and customer contexts.
- Build team health and culture ensuring a strong sense of belonging purpose and professional growth across distributed teams (US East Coast EMEA).
- Represent the customer in strategic discussions and help influence executive decisions with clear storytelling and design insight.
What Youll Bring
- Experience managing design managers senior ICs and user researchers
- Experience leading design in B2B SaaS ideally within commerce platform or administrative systems for mid-market to enterprise customers.
- Fluency in platform design and information architecture able to connect systems thinking with human-centered execution.
- Strong strategic acumen able to balance long-term vision with near-term delivery and business outcomes.
- Technical fluency comfortable working in complex technical domains collaborating closely with engineers and understanding platform constraints.
- Track record of coaching high-performing designers to elevate craft clarity and impact.
- Ability to thrive in ambiguity bringing structure to complex problems while maintaining empathy and creativity.
Why This Role Matters
HubSpots goal is to grow from a $1B to $2B business by 2028 and Upmarket customers are key to achieving that vision. These customers drive the majority of our revenue represent higher retention and have significantly greater lifetime value.
This leader will have direct impact on how we evolve our product offering and experience to meet the sophistication governance and scale needs of our fastest-growing segment.
Youll be joining at a time when the Upmarket product experience is maturing ripe for innovation definition and leadership. This is a rare opportunity to shape the future of HubSpots most strategically important user base and guide a passionate talented team doing their best work.
About UX at HubSpot
HubSpots UX organization is a diverse and distributed group of 250 designers researchers and content strategists building consumer-grade experiences for millions of business users.
We work in close partnership with our Product and Engineering peers grounded in shared ownership data-driven insight and a belief that the best design is both usable and delightful.
We invest deeply in our people building healthy inclusive teams and ensuring every designer has the autonomy and support to solve real customer problems at scale.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
