Senior Scaled Operations Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
IAS is looking for a Customer Success Operations Manager to join our team in Gurugram. This role will require you to partner with Customer Success Managers Sales and Technical Support teams to successfully retain and grow existing clients globally.
The primary focus of this role is to shorten time to drive your customer adoption of Integral technology increase ROI for your clients maintain strong relationships and ultimately achieve renewals for our most valued accounts.
As a part of our Customer Success team this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager and the CS team you will learn technical communication and commercial skills. Training will be provided in all areas.
What youll do:
- Understand the digital advertising ecosystem of advertisers agencies platforms publishers and media technology partners.
- Build a solid understanding of all IAS products and processes.
- Prepare regular reporting and data analysis of client activity identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
- Drive automation create process and methodology documentation.
- Create materials and deliverables that will be used to support and engage with IASs self-service client base.
- Communicate client needs and act as an internal advocate for owned clients
- Adhere to IAS values at all times.
What youll need:
- 5-7 years Ad-Tech experience.
- Should have mentored junior team members and has the potential to handle a team.
- Strong data and analytical skills with the ability to identify business issues analyze data draw conclusions and develop actionable recommendations.
- Understanding of the online advertising and marketing industry is a must.
- Ability to learn quickly and grasp different processes and systems.
- Enthusiasm to work in a fast-paced and demanding environment.
- Ability to prepare clear and concise client-ready documents.
- Exceptional organizational skills with a proven track record of successfully managing projects to completion and precise attention to detail.
- Ability to work independently as well as part of a team.
- Account management experience will be preferred.
- Excellent communication skills (both written and verbal) in English Foreign Language (German French or Spanish) will be an advantage.
About Integral Ad Science:
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers publishers and media platforms. IASs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information visit .
Equal Opportunity Employer:
IAS is an equal opportunity employer committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race color nationality gender gender identity or expression sexual orientation religion disability or age. We strongly encourage women people of color members of the LGBTQIA community people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS including the following categories of PI: identifiers personal records commercial information professional or employment or engagement information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment or engagement. For additional details or if you have questions contact us at
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner please send an email introducing your company to We will get back to you if theres interest in a partnership.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Integral Ad Science delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and platforms.
