SAP SERVICE MANAGEMENT-Senior

SAP Service Management Job Description:

SAP Senior Consultant

Required Qualifications:

• Bachelors degree (or equivalent experience) Preferably Engineering
• Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
• 3-7 Yrs. of Relevant experience

Professional Mandatory Requirements:

• Configure Service Orders Contracts Billing and Resource Planning
• Collaborate with business users to translate requirements into solutions
• Integrate SM with SD MM FI and CS modules
• Provide issue resolution enhancements and training
• Strong experience in SAP CS (Customer Service) or SAP CRM
• Hands-on experience in Service Order Management
• Integration experience with Salesforce including data flows for service orders customers and billing
• Experience in Service In-House Repair & Advanced Return Management
• Configuration expertise in DIP Profile.
• S/4HANA implementation with exposure to Fit-Gap Analysis Data Migration (Master & Transactional Data) Testing & Cutover Hypercare Support
• CATS integration experience
• Integration knowledge with PMSDPSPP MM QM and FICO modules
• Familiarity with S/4HANA Fiori apps for Service Management
• Understanding of Master Data Migration for service materials customers equipment and technical objects
• Exposure to SLA & Service Contract Handling Warranty Processing and Billing Integration

Good to have:

• Knowledge on ABAP debugging.
• SAP Certification will be added advantage.
• Knowledge on Integration Modules like SD/ MM / PM / PP / FI-CO will be an added advantage.

Roles/Responsibilities:

• Lead and support SAP S/4HANA Service Management implementations and enhancements.
• Integrate SM with other SAP modules such as SD MM PM and CS.
• Analyse business requirements and translate them into functional specifications.
• Configure SAP SM modules including Service Orders Service Contracts Warranty Management and In-House Repair.
• Collaborate with stakeholders to design end-to-end service processes including field service customer service and depot repair.
• Conduct workshops training sessions and user acceptance testing (UAT).
• Provide post-go-live support and continuous improvement recommendations.
• Document functional designs test cases and user manuals.
• Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.
• Stay updated on SAP innovations and best practices in Service Management.

General:

• Should have good written & communication skills.
• Should be able to handle the client individually.