Patient Services Assistant

Primary purpose of the role:

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member promoting the values missions and goals of the clinic and company constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patients environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe secure and healthy working environment to staff and a comfortable safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in and external in-service activities to enhance / maintain skills and knowledge
  

Competencies (attitude skills typical qualifications & experience)

Essential:

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.

Desirable:

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills both written and verbal
• Team player

Please note that this is a description of the key result areas for this role at this moment in time and as our organisation grows and changes and as the incumbent develops in the role the key result areas will also change and develop.