Network Maintenance & Construction Technician Trainee

*Candidates must reside within 50 miles of Anchorage Alaska

GCIs Network Maintenance & Construction Technician Trainee will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services including those interested in upgrades or expansions.

• Perform professional and efficient installations and servicing of telecommunications solutions including video high-speed data and voice products in both residential and commercial settings.
• Oversee system-wide maintenance and quality control of network signal processing proactively troubleshooting and resolving issues such as transmission discrepancies signal loss interference and equipment malfunctions.
• Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance.
• Safeguard the integrity of outside plant infrastructure ensuring reliability and efficiency in service delivery.

• Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects including cable installation relocation and maintenance of telecommunications infrastructure while strictly adhering to safety protocols and construction standards.
• Heavy Equipment Operations: Operate heavy machinery such as backhoes trenchers and excavators for excavation foundation laying and construction tasks. Ensure compliance with Alyeska badging requirements including mandatory random drug screenings for access to restricted areas.
• Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases ensuring that all work aligns with operational standards for signal processing and infrastructure integrity.
• Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption.
• Cable Splicing (Copper Fiber Coax):Perform precise splicing of copper fiber optic and coaxial cables for both new construction and repair efforts upholding the highest standards of workmanship in telecommunications networks.
• Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems performing Power Safety Assurance in accordance with optical safety standards including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults assess splice loss and re-establish connections documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer.
• Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary.
• Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity.
• Flagger Certification & Traffic Control: Implement effective traffic control measures during construction excavation or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required.
• CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites ensuring compliance with commercial driving regulations and performing routine vehicle maintenance.
• Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair with a focus on Harmonic Fiber Transport systems for signal transmission.
• Field Engineering & Network Support: Perform field engineering tasks including troubleshooting system issues responding to alarms and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff.
• Network Continuity & Maintenance: Ensure the uninterrupted operation of RF microwave fiber optic AC/DC and HFC networks through regular maintenance testing and monitoring. Execute balancing sweeping and aligning tasks to maintain proof of performance.
• Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation testing and repair of telecommunications systems.
• Customer Service & Equipment Installation: Install service and troubleshoot telecommunications equipment addressing both analog and digital systems for video voice and data from tap or demarcation points to customer premises.

• Accountability: Takes responsibility for actions decisions and outcomes; actively seeks feedback and shows a commitment to improvement.
  • Maintains accountability for vehicles inventory (e.g. test equipment) documentation and safety protocols to minimize claims.
• Basic Principles: Engages with others in a way that fosters trust respect and confidence; follows the companys Code of Conduct and upholds core ethical principles.
• Collaboration: Works well with others to achieve shared objectives; sustains positive relationships even in challenging situations.
• Communication: Effectively conveys thoughts and ideas in a professional manner.
  • Effective Communication of Technical Information: Articulate technical information clearly and concisely in written and electronic reports work orders and route sheets particularly during system outages or damage assessments.
• Customer-Focused Technical Explanations: Confidently convey technical concepts to customers contractors utility workers colleagues and the public ensuring clarity and understanding for audiences at all levels.
• Compliance: Adheres to internal controls and safeguards company and customer confidentiality; follows the companys Code of Business Conduct & Ethics.
  • Accurately applies relevant codes regulations policies and procedures in daily tasks.
• Customer Focus: Prioritizes delivering excellent service and places a high value on customer satisfaction.
  • Fosters Customer Relationships: Cultivates strong rapport with customers while ensuring fair and equitable treatment for both clients and colleagues.
• Reliability: Consistently follows through on assigned tasks and responsibilities; attends meetings training sessions and other work commitments on time.
• Results: Combines job knowledge initiative sound judgment and problem-solving skills to deliver results.
  • Organizes assignments tools and routes to maximize efficiency and productivity.
  • Familiarity with cable modem systems OTN interfaces troubleshooting methods and monitoring processes.
  • Proficient in Reading and Interpreting Technical Designs: Skilled at analyzing system designs and city street maps for effective implementation and planning. Proficient in operating and interpreting data from test equipment for installation troubleshooting and repairs.
  • Maintains knowledge of company products services and features related to video voice and data services.
• Safety & Security: Supports a safe working environment by adhering to safety guidelines and complying with security protocols.
• Technical Proficiency: Demonstrates strong computer skills and proficiency with MS Office tools (Outlook Teams Word Excel) and utilizes industry-specific programs for tracking signal leakage outages system monitoring and more.

Additional Job Requirements:

This is a trainee-level position within the telecommunications field specifically focused on outside network maintenance. The role is designed for individuals to gain job knowledge and competency through the companys certification programs education and hands-on training alongside experienced technicians.

The trainee will support senior technicians by developing a foundational understanding of routine preventative and corrective network maintenance as well as repairs to field and network facilities that deliver video voice data and wireless services. Detailed instructions and guidance will be provided for both routine tasks and new assignments. Work will be closely supervised with regular reviews by senior staff to ensure timeliness accuracy and adherence to established procedures.

This position may be assigned to any of the following areas as needed to support network repairs:

• Outside Plant Network Maintenance and Repair.
• Inside Plant Network Maintenance and Repair.
• Outside Plant Construction.
• Facilities Maintenance and Repair.
• Core Network Maintenance and Repair.

Essential Duties:

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of six (6) months of experience in a telecommunications or related technical field background. *
• Upon hiring candidates may be required to successfully complete specific certifications and training courses within a designated timeframe such as Defensive Driving Company Online Installer Pole Climbing AK DOT Bucket Truck and AK DOT approved Flagger Certification.

Preferred:

• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position requires driving a company-owned vehicle company provided vehicle or a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.
• May be required to obtain a commercial drivers license within six (6) months of employment.

• Work includes working inside/outside in typical cold weather conditions.
• Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.
• High degree of balance coordination and strength needed to ascend descend and work atop poles towers and ladders with tools and equipment safely and routinely.
• Work involves heights up to 40 feet on poles ladders buckets or towers up to 250.
• Work performed below overhead construction and in trenches to 10 feet in depth.
• Tasks performed around high-power electrical conductors and gas lines.
• Work areas can be cramped dark dusty damp wet stuffy sticky smelly hot and/or cold.
• May encounter unrestrained animals/pets.
• Daily moving traversing and positioning self on varied uneven or unstable surfaces such as roofs and in trenches often hampered by weather elements.
• Safely move transport position install remove and maneuver equipment extension ladders and supplies of up to 70-pound loads occasionally up to 50-pounds more regularly up to 20 pounds frequently.
• High degree of dexterity and coordination to operate hand tools and to connect separate and twist multiple smaller items daily.
• Visual acuity is necessary to identify inspect observe and assess details at near mid and far ranges.
• Ability to clearly distinguish colors for driving identifying cables or other electrical components and safety signage.
• Auditory acuity necessary to operate equipment;capable of distinguishing between equipment signals and the human voice often amidst background noises such as wind rain and traffic.
• Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors dust low light conditions rain sleet snow hail wind temperature extremes.)
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Must be able and willing to work flexible hours including but not limited to overtime on-call and/or additional time on weekends holidays evenings before or after normal shift hours.
• Travel may be required to perform work in other systems throughout the state.
• Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment random reasonable suspicion post-accident return to duty and follow-up testing.
• Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
• CDL: Commercial Driver License may be required to satisfy conditions of a contract or proposed contract with a business partner client or to transport heavy equipment.