IT Support Technician (NY)

Join Our Thriving Team as a Support Technician at WheelHouse IT!

Are you passionate about technology and looking to take your IT career to the next level Do you want to make a real impact working with a variety of clients and tackling diverse challenges Look no further!

Location: Long Island-based ONLY with opportunities for on-site and hybrid work.

At WheelHouse IT were not just solving technical problems were creating long-term partnerships and building a future-proof business. As a Support Technician youll be at the heart of it all helping our clients succeed by providing top-tier support troubleshooting and innovative solutions.

What Youll Do:

• Support and Grow: Youll be the go-to tech for both remote and on-site client needs. Whether its fixing an issue or providing expert guidance youll be trusted to handle a wide variety of requests.

• Collaboration and Communication: Work alongside a team that values collaboration. From technical experts to clients who need plain-English solutions your communication will make the difference.

• Troubleshoot and Innovate: Every day will present new challenges and youll have the opportunity to think outside the box. We encourage fresh ideas and solutions ensuring youre always growing in your role.

• Contribute to Bigger Projects: Assist with internal system enhancements customer-facing environments and major IT projects when the need arises. No two days are the same!

Who You Are:

• A Problem-Solver: You thrive when faced with challenges and approach every situation with a can-do attitude. Youre always looking for solutions not excuses.

• A Team Player: You know that success is a team effort. Whether youre collaborating with colleagues or interacting with clients youre all about building strong relationships.

• A Driven Learner: Youre excited about continuous improvementboth personally and professionally. You understand that staying ahead in IT means never stop learning.

• Customer-Focused: Youre always looking for ways to make our clients lives easier offering outstanding service with a smile.

Why WheelHouse IT

• Fast-Paced Dynamic Environment: No two days are the same! Youll always be on your toes solving complex problems and making a difference in our clients operations.

• Growth and Development: At WheelHouse IT we invest in our people. We provide training opportunities and encourage you to level up your skills as we grow together.

• Inclusive Fun Team Culture: Our team doesnt just work hard we also know how to have fun. With a diverse inclusive and supportive environment youll feel like part of something special.

Benefits Package:

• Comprehensive Medical Dental and Vision Insurance

• 401(k) with a GENEROUS company match

• Paid Time Off and Company-Sponsored Cell Phone

• Performance-Based Bonuses

• Training and Professional Development

• And more perks that make this a great place to work learn and grow!

Compensation:

$16.50/hr

What Were Looking For:

• Challenge Accepted: You step up when faced with tough problems always looking for solutions not excuses.

• Own It: Mistakes happen. You own them learn and move forward.

• Attention to Detail: Precision is key in everythingfrom troubleshooting to documenting solutions.

• Team Player: You collaborate effectively explaining tech to clients and working with teammates.

• Continuous Growth: Youre driven to improve learn and build a solid knowledge base.

• Epic Personality: You bring positive energy and thrive in a fast-paced environment.

Bonus Points For:

• 1 year of IT support experience (networking Microsoft products Active Directory)

• Certifications (A Network or equivalent)

• Familiarity with MSP environments or tools like LabTech or ConnectWise