Customer Success Manager 12 month contract Stockholm

As a Customer Success Manager (CSM) youll be the go-to person for our most valued customers a strategist relationship builder and growth champion. Youll build long-term value-driven partnerships by ensuring smooth onboarding proactive engagement and tailored solutions that maximise adoption drive growth and prevent churn.

Youre someone who thrives on autonomy and loves creating impact turning everyday interactions into lasting relationships. Youre not just maintaining accounts; youre transforming them.

What Youll Do

• Lead smooth value-driven onboarding experiences that ensure quick customer adoption.
• Build and nurture trusted relationships acting as a strategic advisor to key stakeholders.
• Proactively manage your portfolio identifying risks early and driving retention and renewals.
• Spotting and seizing cross-sell and upsell opportunities to expand customer value.
• Collaborating with Product Sales and Support to deliver seamless customer experiences.
• Championing customer satisfaction representing their voice to drive continuous improvement.

What Were Looking For

• Proven experience in Customer Success Account Management or Retention ideally in a SaaS or tech environment.
• Strong relationship-building and communication skills acting as a consultative advisor to your client portfolio.
• Demonstrates the ability to identify opportunities mitigate churn risks and drive value at every stage of the customer lifecycle.
• Experience working cross-functionally with Sales Product and Support to deliver unified outcomes.
• A self-starter who takes ownership prioritises effectively and thrives in a dynamic fast-growing environment.

Why Join ABAX

• A high-impact role in a leading telematics and IoT company shaping the future of smart mobility.
• A collaborative international environment where ideas turn into action.
• Continuous learning opportunities and a chance to work with cutting-edge technology.
• Competitive compensation and benefits in a fast-moving scale-up culture.

Ready to Apply
If youre passionate about nurturing customer relationships driving retention and helping businesses thrive through technology wed love to hear from you!

Background Check and Reference Verification

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process we perform a digital reference check through RefApp an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.