AXON System Administrator
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Job Location:
Arlington County, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Arthur Grand Technologies is currently seeking a highly motivated of System Administrator for one of our clients.
Position: AXON System Administrator
Location: Arlington VA - Hybrid
Long Term Contract
Position Overview
Client is seeking a highly motivated Mid-Level (Tier 1-2) IT Support Specialist to join the Client Video Retention Solution (VRS) Team supporting the Body Worn Camera (BWC) program office. This role is responsible for user account management technical troubleshooting and day-to-day IT support across a cloud-based SaaS/Axon Evidence platform. The ideal candidate is detail-oriented communicates effectively and possesses strong problem-solving skills. A solid understanding of networking fundamentals and basic security best practices is preferred.
Key Responsibilities
- User Account Management
- Create modify and deactivate user accounts across cloud-based systems.
- Manage user permissions groups and access levels.
- Maintain accurate user access documentation and ensure compliance with onboarding/offboarding processes.
Technical Troubleshooting & Support
- Provide Tier 12 support related to cloud-based Axon Evidence VRS and applicable hardware/software.
- Collaborate and escalate complex issues to the appropriate internal team or vendors when necessary.
- Review and assess vendor release notes updates and scheduled enhancements for supported applications providing periodic communication to stakeholders.
- Create update and close internal/external tickets following SLA protocols coordinating with the appropriate resources for resolution and next steps while prioritizing based on impact and priority level.
- Communicate ticket status updates to users and escalate when appropriate.
- Perform periodic system configuration reviews to ensure compliance with security and organizational policies.
- Contribute to the creation and maintenance of IT documentation SOPs periodic reports and onboarding materials.
Attention to Detail & Documentation
- Maintain detailed logs of technical activities ticket resolutions system changes and user interactions.
- Follow established procedures and contribute to updating VRS documentation and SOPs.
Qualifications
- 24 years of experience in IT support helpdesk and/or systems administration.
- Strong troubleshooting and analytical skills.
- Experience with user account provisioning (AD Azure AD SaaS identity systems).
- Excellent communication customer service and documentation skills.
- Ability to manage multiple priorities.
Preferred Qualifications
- Familiarity with SCRUM methodologies.
- Experience with ticketing systems.
- Exposure to cloud platforms.
- Working knowledge of basic networking and cybersecurity fundamentals.
- Familiarity with SSO SAML or identity lifecycle management.
- Certifications are a plus (A Network Security Microsoft 365).
Thanks
Afrah Faiza
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Active Directory
- VMware
- Computer Networking
- Microsoft Windows Server
- Solaris
- Windows
- Linux
- SAN
- Shell Scripting
- System Administration
- Dns
- CentOS
About Company
Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in th ... View more
