General Manager, Airport Customer Experience
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:Kansas City Intl Apt Cust Svc (MCI-CCSC)
Cities:Kansas City - MO
Requisition ID:82544
This job will continue to be posted until at least 12/1/2025. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
- Responsible formanaging the operations optimizing the business leading the people and cultivatingrelationships with diverse audiences.
- This role is a part of our Field Stations team within our Customer Experience group
What youll do
- Assesses and executes appropriate resources to optimize station performance
- Monitors reviews and reports station performance
- Establishes relationships through engagement collaboration and inclusiveness with internal and external stakeholders
- Coordinates closely with local airport authorities and government agencies to ensure organizations priorities objectives and concerns are effectively represented
- Manages scheduled off-scheduled and charter flight operations and meet performance goals
- Acts as liaison between the Company and various organizations
- Evaluates identifies and recommends process improvement changes for a dynamic operational environment
- Oversees monitors and controlsbudget and manages overall financial administration
- Leads motivates and develops employees to perform in a safe efficient productive professional manner and deliver superior customer service
All youll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelors degree in related field or equivalent work experience preferred
- 5 years airline operations experience
- Track record of exceptional supervisory leadership and motivational skills
Preferred Qualifications- Education & Prior Job Experience
3 years in supervisory or management capacity
Knowledge of managing an operating budget
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
Applicable valid drivers license as required by local authorities if applicable
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.
Cities:Kansas City - MO
Requisition ID:82544
Required Experience:
Director
Key Skills
- Daily management
- airfield operations
- Computer Operation
- Management Experience
- Quality Audits
- Federal Aviation Regulations
- Event Marketing
- Project Management Software
- Team Management
- Economic Development
- Supervising Experience
- Aviation Experience
About Company
Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld® alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 count ... View more
