Director of Explorer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Company
At Accor we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the worlds leading hospitality groups Accor is home to over 5000 properties across 110 countries united by a shared commitment to excellence innovation and our signature Heartist culture
Our Business
Accor Plus offers the ALL Accor Explorer programme - Accors premium paid subscription travel dining and lifestyle loyalty programme. We are committed to delivering exceptional value seamless experiences and meaningful engagement across our member community of 460000 members across Asia Pacific.
About the role
Based in Singapore the Director of Explorer will be responsible for:
Lead and oversee Accor Plus Explorer subscription membership offering to ensure seamless engaging and high-value member experiences.
Drive member growth and retention through effective strategy execution and continuous optimisation.
Align the Explorer programme with global loyalty initiatives to support Accor Plus strategic objectives.
Foster innovation in customer engagement continuously enhancing member value and satisfaction.
Contribute to business growth by elevating the overall membership experience.
Shape the future direction of Accor Plus membership offerings through strong leadership and strategic vision.
Embody Heartist philosophy by championing exceptional experiences for all members.
About You
Our ideal candidate will be:
Strategic product leader: Proven experience defining and owning product vision and roadmaps ideally in subscription or loyalty programs with the ability to align strategy to broader corporate goals.
Customercentric innovator: Deep understanding of customer insights and travel industry trends able to design experiences that drive engagement loyalty and retention.
Digital product expertise: Strong background in leading development of digital tools UX/UI optimization and personalization features to enhance member journeys.
Commercial and partnership acumen: Skilled in negotiating and managing partnerships designing benefit structures and pricing models and collaborating with marketing to deliver exclusive offers.
Datadriven operator: Comfortable with analytics KPIs (conversion retention NPS) and using data to refine offerings reduce churn and ensure commercial success.
Why Us
Enjoy great benefits with a leader in the Loyalty Membership & Hospitality space.
Flexible / hybrid working culture
Staff discounts at our hotels
Global business with opportunities for growth across APAC
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
