Regional Manager Technology Specialist, Dynamics 365
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- You will lead a team of smart and pragmatic functional experts to build product and services that are frameworks libraries and primitives that allow Grab support to build their products and services more efficiently
- You will develop and implement customised solutions on the Microsoft Dynamics 365 CRM platform ensuring adherence to best practices.
- You will improve workflows validation rules and dashboards within the CRM system.
- You will support and coordinate integrations and testing with third-party applications and oversee system deployments.
- You will collaborate with technical teams and stakeholders to solve integration issues and provide tailored technical solutions.
- You will mentor team members providing technical guidance on CRM customisation and configuration.
- Work with your team on the following:
- Future roadmaps for the team
- Run sprints and plan out the work for the sprint
- Design and enhance D365 components setting a high standard for availability scalability latency and efficiency of Grabs range of products
- Build and deploy performant Power app solutions
- Write unit functional and end-to-end tests
- Write high-quality and well documented code and ensure documentation of our tools are up-to-date
- Safely roll-out large changes and updates that impact our customer support agents
- Identify and resolve performance and scalability issues
- Be part of on-call for the services we own and participate in post-mortems for any incidents
Qualifications :
- You have at least 7 years of experience in software related customer service/ contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations.
- You understand CRM data structures and architecture.
- You are proficienct in developing with C# .NET JavaScript REST JSON and API Web Services.
- You have experience using Power BI and low code tools like the Power Platform.
- Solid project management capabilities including experience with Agile and waterfall methodologies.
- You focus on data-driven decision-making and have experience managing and achieving successful outcomes with third-party vendors.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
