Aussie Product Support Specialist (February 09 Start)
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
What Youll Do
- Assist brokers and customers with Aussie White Label products providing expert support on loan servicing and product inquiries.
- Handle repayment changes statements internet banking support broker escalations settlements and more.
- Provide first-call resolution across multiple channels phone email and messaging platforms.
- Ensure compliance with policies industry regulations and internal procedures.
- Collaborate with internal teams to improve processes and enhance customer experiences.
Qualifications :
- 1 year minimum customer service experience ideally in a call centre finance banking or mortgage industry.
- Candidates will undergo a writing examination
- Can legally start by February 09 2025 (last day with most recent company should be PRIOR this date)
- Strong verbal and written communication skills in English.
- Comfortable with both inbound and outbound calls; including emails and written tasks
- Willing to work on early day shift schedule (AU time).
- You must be able to attend our Makati office for in-person onboarding training and monthly team days.
- Ability to handle objections resolve complaints and provide clear professional support.
- Tech-savvy experience with CRM systems and Microsoft Office (Excel Outlook Word).
- A self-motivated team player who thrives in a fast-paced high-volume environment.
Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
- Holistic wellbeing programs offering 24/7 support
- Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
- Access to 25 days of leave made up of 20 vacation days and 5 sick days.
- Monthly internet subsidy to help you stay productive at home.
- Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
- Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.
Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.
Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
We are one of Australias fastest growing fintechs, building market leading technology to transform the home loan industry through our powerhouse property lending brands and networks - Aussie and Lendi. Lendi Group exists to transform the stressful, disjointed and sometimes overwhelm ... View more
