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At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Lead Consultant - Exchange Administrator

The Microsoft Exchange Administrator will be responsible for the design configuration maintenance and support of Exchange and Microsoft 365 (M365) messaging environments. This includes managing hybrid deployments ensuring mail flow continuity enforcing security compliance and supporting end-user messaging needs. The role requires deep technical knowledge of Exchange Online Exchange Server PowerShell scripting and related Microsoft 365 services.

The ideal candidate should have hands-on experience in managing enterprise-scale Exchange environments and ensuring high availability data integrity and security compliance across the messaging ecosystem.

Responsibilities

Exchange Administration & Management

• Administer and maintain Microsoft Exchange Server (on-premises) and Exchange Online (M365) environments.
• Manage mailboxes distribution lists shared mailboxes public folders and resource mailboxes.
• Ensure optimal mail flow routing and message delivery across hybrid or cloud-only environments.
• Perform capacity planning performance tuning and load balancing to maintain system health and stability.
• Implement and maintain Exchange DAGs (Database Availability Groups) and other high-availability configurations.
• Manage SMTP connectors transport rules and mail flow policies.

M365 & Hybrid Environment Management

• Support Exchange Online migrations coexistence and hybrid configurations (Exchange Online On-prem).
• Administer M365 tenant-level settings including user provisioning licensing and retention policies.
• Integrate Exchange with other M365 services such as Teams OneDrive and SharePoint Online.
• Maintain and configure Azure AD Connect for directory synchronization in hybrid environments.

Security Compliance & Governance

• Implement and manage Exchange Online Protection (EOP) and Defender for Office 365 for spam phishing and malware protection.
• Configure and monitor Data Loss Prevention (DLP) Message Encryption Retention and Compliance policies.
• Manage authentication protocols (OAuth SAML MFA) and enforce access control best practices.
• Monitor and respond to security alerts audit logs and compliance reports.

Troubleshooting & Support

• Provide L2/L3 support for complex messaging-related incidents mail flow issues and performance problems.
• Troubleshoot Outlook connectivity autodiscover and mobile (ActiveSync) issues.
• Analyze and resolve delivery failures (NDRs) queue backlogs and SMTP relay errors.
• Coordinate with Microsoft support for escalations and critical issue resolution.

Monitoring Maintenance & Automation

• Monitor system performance and service health using Exchange Admin Center M365 Admin Center and PowerShell scripts.
• Automate routine tasks using PowerShell scripting (e.g. reporting mailbox management compliance checks).
• Plan and execute patch management version upgrades and cumulative updates.
• Maintain backup recovery and disaster recovery strategies for messaging systems.

Collaboration & Documentation

• Collaborate with security network and cloud operations teams on integrations and incident response.
• Maintain up-to-date technical documentation including configurations processes and SOPs.
• Participate in change management incident reviews and continuous improvement initiatives.

Qualifications we seek in you!

Minimum Qualifications

• Relevant years of experience in Exchange Server administration and Microsoft 365 messaging.
• Strong hands-on expertise in Exchange Server 2016/2019 and Exchange Online.
• Experience managing hybrid Exchange environments and migrations to M365.
• Proficiency in PowerShell scripting for automation and administration tasks.
• Deep understanding of DNS SMTP Autodiscover and mail routing principles.
• Knowledge of Exchange Online Protection (EOP) Defender for Office 365 and compliance configurations.
• Strong troubleshooting skills for Outlook client transport and connectivity issues.
• Familiarity with identity and access management (Azure AD SSO MFA).
• Excellent communication and documentation skills.

Preferred Qualifications/ Skills

• Microsoft 365 Certified: Messaging Administrator Associate (MS-203).
• ITIL Foundation Certification.
• Experience with Microsoft Teams SharePoint Online and Intune integration.
• Familiarity with third-party migration tools (Quest BitTitan etc.).
• Experience with Exchange Online Archiving (EOA) and Hybrid Modern Authentication (HMA).
• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High ownership mindset and customer-oriented approach
• ITIL Foundation Certified

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.