Learning & Development Manager

What you will be doing:

Your role will be dynamic ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one so must be comfortable getting your hands dirty and handling all parts of the learning cycle from implementing and executing training to tracking and organizing training records to working with leaders to identify training needs across the business. You get to do a little bit of everything in this role! Here are some specifics:

• Develop and implement comprehensive Learning and Development strategies programs and initiatives aligned with the hotels business objectives and employee development needs.
• Facilitate a world class onboarding experience for new employees including iterating the program and experience as required.
• Design and deliver engaging training sessions workshops and seminars on topics such as customer service excellence leadership development technical skills and compliance training.
• Collaborate with department heads and team leaders to identify learning needs assess performance gaps and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement
• Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences including e-learning modules on-the-job training and experiential learning opportunities.
• Evaluate the effectiveness of training programs through feedback assessments and performance metrics while making continuous improvements to training offerings to enhance learning outcomes.
• Partner with external training providers industry organizations and regional learning and development specialists to source relevant training resources and opportunities for our team members.
• Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
• Stay abreast of industry trends best practices and innovations in learning and development to ensure our programs remain current relevant and impactful.
• Maintain accurate records of leadership training activities and participant information.

Qualifications :

Your experience and skills include:

• Minimum of 2 years experience in a leadership role within the hospitality industry or a similar role in education or training facilitation.
• University degree in Hotel/Restaurant Management or related discipline a strong asset.
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results.
• Demonstrated knowledge of Microsoft Office (Outlook Microsoft teams PowerPoint Publisher Excel and Word) required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative creative and willing to take risks and be accountable for successes near misses and the inevitable misses!
• Ability to analyze data and trends and create strategies for improvement

What does your work life balance look like

• You get to have an impact every day at a fast-paced luxury hotel located in the heart of the Rocky Mountains.
• You thrive in an environment where Leaders and Colleagues look to you to excite and orient new hires while continually striving to improve the development of existing colleagues.
• You love waking up every morning in a picturesque outdoor playground consisting of world class skiing and winter activities combined with unmatched hiking biking and summer activities.
• You like a challenge are optimistic and set the bar for development by always being open to feedback and bettering yourself.

Additional Information :

Job Perks & Benefits:

• Salary Range: $68000- $75000 per annum based on qualifications and experience
• Subsidized staff accommodation assistance provided 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor
• One complimentary meal per shift in our staff cafeteria

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

#CWMRLeadership

Remote Work :

No

Employment Type :

Full-time