Club Millesime Manager

Are you energised detail-obsessed and ready to bring five-star magic to every guest stay Were on the lookout for an exceptional Club Millesime Manager a true leader who can inspire a team elevate our service standards and ensure every room shines brighter than the last.

• Maintain Food and Beverage service standards and ensure efficient guest registration departure and telephone service.

• Actively promote Sofitel practices and programs.

• Ensure that guest problems and complaints are handled in a professional courteous manner and ensure follow through by proper record keeping of the results in Trust You and internal guest feedback.

• Proactive adherence to the Food and Beverage and Front Office brand standards across the hotel including guest focus Ambassador Appearance department organisation and operational effectiveness.

• Lead by example when attending to guest requests.

• Show efficiency in constantly striving to provide total customer satisfaction.

• Work together with trust so that colleagues and management meet the goals of the departments.

• Embody the art of French hospitality through a can do attitude.

• Perform tasks within a timely manner.

• Implement training programs for all employees conduct induction and skills training.

• Carry out reception Food and Beverage and Front Office communications and concierge duties as required.

• Implement the Accor values and Accor customer vision to Feel Welcome Feel Valued.

• Display host/hostess type qualities when taking ownership of the Hotel.

• Assist with implementation and maintenance of Sofitel Brand Standards.

• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.

• Follow up on all guest comments requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Qualifications :

• Previous experience in guest services leadership (5-star luxury experience is a huge plus).

• A hands-on leader with a natural ability to motivate and inspire.

• Strong communication skills and a warm positive energy.

• Exceptional organisational skills and a love for structure detail and consistency.

• A proactive mindset you see solutions long before problems appear.

• Ability to thrive in a fast-paced high-expectation environment.

• Passion for luxury hospitality and delivering unforgettable guest moments.

• Always display a professional appearance representing our Sofitel brand. 

• Ability to work a rotating roster including weekends & public holidays.

Additional Information :

If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

Remote Work :

No

Employment Type :

Full-time