Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
As Front Office Manager you will lead the heart of our guest experience driving your team to deliver genuine personalised luxury at every interaction. Youll create a culture where your people feel inspired supported and motivated to deliver their very best every day. Calm confident and composed under pressure youll set the standard for professionalism warmth and attention to detail.
This role is a rare opportunity to make your mark in a prestigious luxury property shaping both the guest journey and your teams growth. As part of Australias largest hotel group Accor youll have access to future pathways into senior leadership while making a tangible impact on the success of our hotel today.
Key Responsibilities:
Lead mentor and engage the Front Office team to create a positive high-performing culture.
Inspire your team to deliver authentic thoughtful and seamless guest experiences.
Act as a calm and confident role model guiding your team through busy or challenging moments with composure and focus.
Oversee guest arrivals and departures ensuring each interaction reflects true luxury service standards.
Provide regular coaching and constructive feedback to support individual and team development.
Handle guest feedback and concerns with empathy professionalism and a solutions-first approach.
Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
Implement training and development initiatives that empower your team to exceed expectations.
Build lasting relationships with VIPs and returning guests ensuring they feel recognised and valued.
Monitor and manage Front Office operations with efficiency and attention to detail.
Be flexible and available across a rotating roster of mornings evenings and overnights to maintain service excellence.
Qualifications :
Proven experience as a Front Office Manager in a luxury hotel environment.
A confident and supportive leader with a track record of engaging mentoring and developing teams.
A calm and composed presence under pressure with excellent problem-solving skills.
Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
Strong organisational and time-management abilities to manage competing priorities.
An energetic team-focused and proactive attitude.
Natural ability to build trust and maintain strong relationships with both guests and colleagues.
Prior experience with Opera Cloud PMS will be highly regarded.
Additional Information :
Whats in it for you...
- Great benefits worldwide accommodation and food & beverage discounts from day one Chadstone Shopping Centre discounts free nights accommodation on your anniversary with Accor discounted health insurance and a free confidential Employee Assistance Program
- A supportive dynamic team environment in one of Melbournes most iconic luxury hotels
- Work close to home based in Melbournes vibrant south-east avoid the CBD commute
- Endless growth opportunities as part of Accor Australias largest hospitality employer with access to industry-leading training career pathways across a global network and the ability to truly shape your future
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
