Senior Director, Partner GTM Operations

The Senior Director Partner GTM Operations is a pivotal executive leader who shapes and executes the companys global partner go-to-market strategy through operational excellence strategic planning and insights/intelligence. This role is responsible for maximizing value creation across the partner ecosystemencompassing all partner types route to markets customer segments verticals and geo/regions  to drive predictable and profitable growth. 

As both a strategist and an operator the Senior Director translates strategic objectives into actionable partner execution models ensuring scalability consistency and measurable impact across regions and partner segments. The role combines deep business acumen with strong analytical and leadership capabilities to guide strategic decision-making streamline operational processes and remove friction along the partner lifecycle. 

Reporting into the Sales GTM Operations leadership this position leads a high-performing organization that includes senior leaders. The leader instills a culture of accountability data-driven decision-making and continuous innovationensuring that partner go-to-market operations not only support business goals but serve as a model for how modern AI-enabled partner ecosystems should operate. 

Ultimately the Senior Director Partner GTM Operations acts as a bridge between strategy and partner executiondriving alignment scalability and excellence to achieve sustained growth and competitive differentiation in an evolving market. 

Key Responsibilities 

Strategic Leadership & Planning 

• Develop and execute comprehensive partner operations strategies aligned with the companys complex deal cycles and global/geo GTM priorities. 

• Collaborate closely with executive leadership and cross-functional teams to shape business direction and identify new growth opportunities in partnership. 

• Oversee forecasting planning and prioritization processes ensuring accuracy and resource alignment with strategic goals. 

• Serve as a thought leader for partner GTM operations driving continuous process innovation and optimizing the partner engagement framework. 

Partner GTM Initiatives & Operations Management 

• Lead end-to-end partner operational initiatives focusing on process improvement workflow optimization and scalable enablement for both internal and partner-facing teams. 

• Build document and maintain operational playbooks standard operating procedures (SOPs) and reporting frameworks to establish clarity and consistency in partner GTM activities. 

• Ensure partner compliance with contractual agreements internal policies and regulatory requirements implementing effective risk mitigation controls. 

• Drive and lead complex cross-functional projects involving multiple stakeholder groups across the partner ecosystem. 

Analytics Reporting & Performance Measurement 

• Leverage data analytics and partner-specific KPIs to monitor performance accelerate deal velocity and maximize business impact. 

• Design and implement dashboards reporting tools and performance metrics to measure and improve program effectiveness. 

• Partner with Finance and functional stakeholders to evaluate ROI for partner investments and initiatives. 

Collaboration & Change Management 

• Collaborate with Partner Field GTM Global Partnerships Marketing Finance and Customer Success to create seamless partner journeys and eliminate operational roadblocks. 

• Promote adoption of new tools technologiesincluding AI and automationand best practices that enable scale and efficiency in partner operations. 

• Mentor cross-functional operational excellence programs nurturing a culture of accountability innovation and teamwork. 

• Actively engage with partner organizations to address operational needs and ensure their alignment with overall business objectives. 

Trusted business and thought partner 

• The Senior Director Partner GTM Operations also operates as a trusted business partner to Global Partnerships and Channels leaders across the company deeply embedded in the rhythm of the business.  

• Co-owning operating plans with Global Partnerships and regional leadership shaping multi-year strategy and using data and insights to influence priorities trade-offs and investment decisions that maximize partner-sourced and influenced growth. 

• Drives the operational cadence of leadership (such as QBRs forecast reviews and planning cycles) 

• Ensures partner GTM operational considerations are fully integrated into companywide decisions on coverage models compensation product alignment and AI-enabled transformation.  

• By acting as a thought partner the Senior Director helps leaders run a more efficient predictable and scalable partner business while continuously identifying new opportunities for joint value 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Has spent time sharpening their operations and strategy skills in a management consulting corporate strategy or corporate development function
• Understands how Enterprise SaaS businesses work and scale
• Has expertise in leading and driving cross-functional projects and initiatives
• Is very comfortable working with and advising executive audiences
• Operates fluently in a fast-paced autonomous environment
• Sets a high bar for themselves and for the business unit
• Ideally this candidate also has experience in the domain of IT Operations and/or AIOps

For positions in this location we offer a base pay of $202500 - $364500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time