About JLL

Were JLL a professional services and investment management firm specializing in real estate. We help organizations worldwide achieve their ambitions by owning occupying and investing in real estate

JLL Real Estate Management Services (REMS) partners with leading organizations across industry sectors creating environments that achieve a more human-centric resilient and responsible approach to shaping a better world of work. With more than 87000 local and global specialists the team enables the world of work serving occupiers and investors of real estate. We improve workplace experiences drive efficient operations and help our clients achieve their sustainability goals. We provide integrated services including Workplace Management Project Management Property Management and Portfolio Services. Through technology enabled solutions REMS creates and manages safe and inspiring spaces around the world for people to collaborate innovate and drive meaningful change anywhere that work is performed. REMS manages over 5 billion square feet of real estate and has averted more than 120 million metric tons of CO2e by advising clients on renewable energy projects.

Property & Asset Management (PAM) delivers property management services across a 275m sq ft portfolio consisting of 2300 assets. Were looking for a talented Associate to deliver exceptional property management for prestigious Central London office assets working with one of our major institutional clients.

Key Responsibilities

Client Relationship

• Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.
• The relationship with the Client is highly collaborative involving working with the Asset Manager both on site and in their offices.
  

Lease and Legal Management:

• Receiving progressing and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property wayleaves or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regard to the lease or licences
• Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

• Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

• Prepare and manage service charge budgets and reconciliations and cash flow in accordance with RICS guidelines and client KPIs.

ESG:

• Work with various ESG and FM teams on ESG initiatives and implementation.
• Align clients ESG strategy with JLLs responsibilities.

Supplier and Facility Management:

• Alongside colleagues manage third-party suppliers performance.

Inspections:

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met identified issues resolved promptly and recorded as directed.
• Formal reporting of inspection to Asset Manager as part of KPI.

Transactions/Transitions:

• Handle property in/out transitions due diligence and support acquisitions and disposals including liaison with 3rd parties such as solicitors.
• To lead the JLL team and provide expert advice to asset manager on all property management matters to support transaction

Client:

• Management of formal quarterly meetings with individual asset managers providing expert advice and reporting after.
• Understand client PMA asset strategies and KPIs that you are responsible for.
• Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience:

• Engage with occupiers to maintain high customer satisfaction.
• Gather intelligence on occupier business activity on behalf of client.
• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

Works

• Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

• Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance:

• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Ownership of end-to-end claims process.

Void property management:

• Action necessary management activities on behalf of the client and their insurers.

Fees:

• Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional Responsibilities

• Play an active role in securing new business and expansion of existing client relationships.
• If required line manage team members to guide career progression / manage performance.
• Continually driving change and progress in the business to evolve with Client and market demands
• Project based work (internal & external)
• Identify cross-selling opportunities.
• Investigate and remedy pre-existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5 years in property management
• Recognised subject matter expert with proven Central London office experience
• Strategic thinker with innovative problem-solving skills
• Strong commercial acumen and client relationship skills
• Results-driven with ability to set and achieve ambitious targets
• Self-motivated leader who fosters teamwork
• Excellent communication and negotiation skill
• Advanced IT skills particularly in property management systems.
• Sharp analytical and problem-solving abilities
• Excels in financial planning and operational reporting
• Experience with cross-functional projects

Behavioural Skills

• Strong leadership and deep understanding of property/asset management
• Strong and professional communication skills (internal & external)