Head of Insight & Propositions

The opportunity:

At Markel were looking to hire an exciting new role for a Head of Insight & Propositions to join our marketing team. The role will involve hybrid working so can be based three days per week form any of our UK office across London Leeds Manchester or Birmingham.

The Head of Insight & Propositions will lead the strategic development management and optimisation of Markels propositions across the UK business. This role will help ensure that Markels products and propositions remain competitive customer-focused and aligned with our growth strategy while embedding a robust insights-led approach to decision-making and proposition design.

What youll be doing:

• Lead the development enhancement and lifecycle management of agreed propositions across the UK business to ensure Markel maintains a leading and differentiated position in the commercial insurance market

• Identify and evaluate opportunities to improve existing propositions or develop new ones through collaboration with Underwriting Strategy and Distribution teams

• Work closely with Underwriting to review and refine the product development process ensuring a faster speed to market streamlined governance and improved collaboration between technical and commercial functions

• Use internal and external insights to identify customer and commercial opportunities pinpoint pain points and inform proposition priorities in line with the agreed strategic roadmap

• Continuously assess the internal and external landscape including competitor activity market trends and feedback from brokers sales teams and underwriters to shape Markels market position and find opportunities for innovation or service improvement

• Evaluate management information research and performance indicators (e.g Broker surveys NPS insight reports claims product/ service utilisation process effectiveness) to drive continuous improvement in proposition design communications and delivery

• Apply a structured proposition development framework to ensure robust design governance and alignment with regulatory conduct and customer value requirements.

• Collaborate cross-functionally with Underwriting Sales Marketing and Innovation & Change teams to enhance proposition processes and deliver efficient customer-led solutions

• Build and maintain strong internal networks across the UK business and the wider Markel to align on strategic priorities share insights and foster a culture of collaboration and innovation

• Partner with the Marketing and Sales functions to shape go-to-market strategies ensure fair and accurate customer communications and sign off financial promotions and intermediary-facing materials

• Manage develop and mentor the Insights Executive ensuring the effective gathering analysis and dissemination of insights that inform proposition and business decision-making

Our must haves:

• Commercial insurance experience is essential!

• Leading proposition strategy and design in a commercial insurance or financial services environment

• Employing insights and research to drive business and customer outcomes

• Building strong partner relationships across technical commercial and operational functions

• Facilitating proposition development and journey/process improvement

• Understanding commercial insurance distribution channels and dynamics

• Managing and developing team capability

• Delivering results through structured governance data-driven decision-making and collaborative execution

Who we are:

Markel Corporation (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you:

• A great starting salary plus generous annual bonus & strong benefits package

• 25 days paid holiday plus Bank Holidays with the opportunity to buy / sell extra leave

• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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