APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.

• If you are NOT a current employee or student please click Apply and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.

POSITION SPECIFICS

Penn State University is seeking a skilled Salesforce Developer. This is a critical role within the Enterprise Constituent Relationship Management (ECRM) program team who is implementing Salesforce solutions to meet the business needs and strategic goals of our institution.

Penn State is building an Enterprise Constituent Relationship Management program using the platform. ECRM will help to manage our relationships and constituent information so we can continue to grow as a University alongside all of the members of the Penn State community.

RESPONSIBILITIES

• Analyze design develop test debug install implement maintain and support the Salesforce platform and associated integrations and/or applications
• Customize Salesforce Sales Cloud Service Cloud Education Cloud and other platform features to meet the business needs
• Troubleshoot and resolve data integration issues promptly
• Ensure data quality and integrity across all integration processes
• Document and maintain code processes test plans detailed workflow charts and diagrams that describe input output and logical operation
• Convey complex technical concepts issues and considerations to people with differing levels of technical knowledge
• Manage releases updates and new features in the Salesforce platform
• Stay up-to-date with the latest industry trends and best practices in data integration and Salesforce development
• Analyze business requirements and use cases; work with stakeholders to clarify their requirements; and translate into solutions
• Ensure compliance with Penn State standards requirements and policies including usability accessibility and security
• Provide maintenance support and consultation for third party software solutions
• Monitor work and projects ensuring timeliness quality and efficiency; and provide regular progress updates
• Anticipate client and project needs and present development option(s)
• Assists other staff in projects and provides training and support as needed

QUALIFICATIONS

• Expert knowledge of Salesforce products and the data model architecture and security
• Experience developing Salesforce integrations using Informatica Cloud
• Strong Salesforce development skills using Apex SOQL LWC
• Strong understanding of environment management release management code versioning best practices and deployment methodologies
• Experience integrating Salesforce with third party systems using REST/SOAP APIs
• Experience working and developing in an Agile environment
• Ability to adapt and work effectively in an environment of change
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS

PREFERRED EDUCATION AND EXPERIENCE

• Salesforce Developer certification preferred
• Higher education experience preferred

LOCATION

The location of this position is flexible and can operate fully remote within the United States fully in-person at our University Park Campus or in a hybrid model of both in-person and remote. Standard working hours are in the eastern time zone.

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn States salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .

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