Live Chat Representative

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Live Chat Representative you will be responsible for providing exceptional customer service and support to our clients through live chat interactions. You will be the first point of contact for our customers and will play an important role in ensuring their satisfaction with our products and services.

Key Responsibilities:

- Respond to customer inquiries and provide support through live chat interactions

- Identify and assess customer needs to achieve satisfaction

- Provide accurate valid and complete information to customers

- Handle and resolve customer complaints and escalate issues as needed

- Maintain a high level of professionalism and customer service at all times

- Collaborate with team members to improve customer service processes and procedures

- Keep records of customer interactions transactions comments and complaints

- Follow communication procedures guidelines and policies

- Strive to meet and exceed set performance targets

Qualifications:

- High school diploma or equivalent

- Previous customer service experience is preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and manage time effectively

- Proficient in computer and typing skills

- Familiarity with CRM systems is a plus

- Must be able to work in a fast-paced and dynamic environment

- Must be able to work flexible hours including evenings weekends and holidays

we value diversity and are committed to creating an inclusive work environment for all employees. We offer competitive compensation and benefits packages as well as opportunities for growth and advancement within the company.

If you are a self-motivated individual with a passion for providing exceptional customer service we encourage you to apply for this exciting opportunity. Join our team and be a part of a company that is dedicated to delivering the best customer experience possible.