Content & Lifecycle Marketing Manager

Job Position: Content & Lifecycle Marketing Manager

Company: Pro Coffee Gear

Location: Remote (Anywhere)

Full - Time

About Us: Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence extends beyond our products; were committed to building a talented team that shares our passion for coffee and exceptional customer service.

Job Description:

Were looking for a Content & Lifecycle Marketing Manager who can own the full storytelling engine of our brand across email lifecycle flows content strategy and video-first creative.

This role blends creativity with performance: youll develop content that grows our audience produce video and written assets that educate and inspire and build lifecycle marketing programs that turn first-time buyers into loyal customers.

Youll be at the center of how we communicate with customers from discovering us on social or through content to browsing the site to making a purchase to coming back again.

If you love coffee content and building a brand people truly connect with youll thrive here.

What Youll Own

Email & Lifecycle Marketing (40%)

• Own the full email and SMS strategy and calendar (campaigns automated flows).
• Develop segmentation and personalization strategies to increase LTV and retention.
• Build and refine lifecycle programs:
• • Abandoned browse & cart
  • Post-purchase education
  • Loyalty & VIP
  • Winback
  • Welcome/onboarding

• D

  esign A/B tests to optimize creative messaging and conversion.
• Partner with Growth to align emails with product launches and promotions.

Content Strategy & Development (40%)

• Own the overall content calendar across social email landing pages and UGC.
• Create high-quality content that connects with coffee enthusiasts and café owners.
• Write scripts website copy blogs landing page messaging and content briefs.
• Build content pillars that establish authority: education how-to guides product reviews comparison content café buildout content etc.
• Collaborate with product and growth teams to develop messaging for launches events and campaigns.

Video Production & UGC/Creator Support (20%)

• Plan script shoot and edit short-form videos (IG Reels TikTok YouTube Shorts).
• Capture product demos educational content behind-the-scenes footage and story-driven content.
• Create UGC-style content to support paid ads social media and email.
• Coordinate with influencer/UGC creators and edit/repurpose their content.

What Success Looks Like

• Email and SMS become one of the companys top revenue channels.
• Strong consistent storytelling across channels that elevates the brand.
• Clear engaging video content that boosts engagement conversions and trust.
• Lifecycle flows that increase repeat purchase rate and average order value.
• UGC and content that improves paid ad performance and lowers CAC.
• A content engine that supports sales SEO and product launches.

What You Bring

• 4-6 years of experience in DTC/e-commerce marketing content or lifecycle marketing.
• You are an amazing writer
• Demonstrated experience running email campaigns and automated flows in tools like Klaviyo Shopify or HubSpot.
• Strong writing skills from conversion-focused copy to brand storytelling.
• Experience producing and editing video content (e.g. short-form vertical).
• You are experienced in content email especially in creating engaging content.
• Ability to manage content calendars across channels with consistency.
• Comfortable with basic analytics (GA4 Klaviyo dashboards attribution tools).
• Highly organized proactive and energized by a fast-paced growth environment.
• No need for management experience
  
• Bonus: experience with SEO content influencer/UGC management or coffee industry background.

Why Youll Love Working Here

• Youre building the content and lifecycle foundation of a rapidly scaling brand.

• Standing up new process and tools for things like SMS marketing.

• Direct ownership autonomy and creative freedom.
  A passionate community of coffee pros and home enthusiasts.

• Your work directly influences how customers learn engage and fall in love with our brand.

How to Apply

Send us:

• Your resume

• 2-3 writing samples or email/flow examples

• A portfolio is mandatory to apply for this role : )