Customer Enablement Executive

About IRIS Software Group:
At IRIS Software Group were dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation customer success and excellence has made us one of the UKs largest private software companies. We support over 100000 businesses helping them streamline their operations with cutting-edge technology.

The Role:
We are looking for a proactive and customer-focused Customer Enablement Executive to join this role you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers internal teams and stakeholders to drive engagement deliver onboarding support and enhance overall customer satisfaction.

Key Responsibilities:

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Act as a key point of contact for customers helping them understand and utilize our software effectively.
• Collaborate with internal teams including Sales Customer Support and Product Development to enhance the customer journey.
• Monitor customer usage data and feedback to identify adoption trends and areas for improvement.
• Provide proactive support to customers addressing any concerns and ensuring they receive the best experience.
• Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.

About You:

• Previous experience in a customer adoption customer success or similar role within a SaaS or technology company.
• Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
• A passion for customer experience and the ability to proactively drive engagement.
• Analytical mindset with the ability to interpret customer usage data and recommend improvements.
• Ability to work both independently and collaboratively within a team.
• Knowledge of IRIS Software Groups solutions or similar business software is a plus.

What We Offer:

• A supportive and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• The chance to make a meaningful impact in a leading software company.

INDLOW

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.