Customer Service Associate Corporate Hub

We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Associate Corporate Hub on a 1-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 12.68 - 16.39 per hour

Summary:

Lincolnshire County Council is seeking a motivated and customer-focused Customer Service Associate to join our Corporate Hub at the Customer Service Centre in Lincoln. As the first point of contact for a range of council servicesincluding Adult Care Childrens Services Highways Registration & Celebratory Services Library Services and moreyou will play a key role in delivering efficient and high-quality support to our residents. This is an exciting opportunity to work in a dynamic fast-paced environment with diverse responsibilities.

Responsibilities:

• Serve as the first point of contact for council services providing information and support to residents via phone email and in-person interactions.
• Gather process and record information accurately and efficiently.
• Assist with enquiries related to council housing repairs library services heritage enquiries and other local services.
• Maintain accurate records of interactions and follow up as required.
• Ensure exceptional customer service standards are met in all interactions.

Requirements:

• Strong passion for delivering excellent customer service.
• Excellent verbal and written communication skills.
• Competency in Microsoft Office Suite (Word Excel Outlook) and Windows operating systems.
• Experience in a customer service or administrative role is desirable.
• Ability to work in a fast-paced dynamic environment and handle multiple tasks efficiently.
• Strong attention to detail and accuracy.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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