Support Specialist

We are one of the leading cable manufacturers. Our innovative technologies enable safe and reliable energy transmission around the world. We are a stable company with an open culture that supports the professional growth and development of its employees.

We are looking for an experienced and communicative IT Support Specialist for our Kladno plant who will be a key person in ensuring a stable IT environment on a daily basis both locally and also globally.

You will be at the forefront of solving issues and handling service requests by supporting IT users not only in Kladno but across other NKT sites around the world. As Support specialist you will provide day-to-day IT consultations including how-to questions troubleshooting issue solving for hardware software network and related computer systems and devices and participate in the maintenance and development of IT infrastructure and processes.

What you will do

• Be the first point of contact for all IT queries incidents and service requests.
• Provide excellent customer support and technically accurate solutions.
• Take responsibility for assigned incidents and requests from acceptance to resolution.
• Collaborate with other IT teams to effectively solve complex problems.
• Identify opportunities for different enhancements including automation and participate in their implementation.
• Actively contribute to the stability and prevention of IT environment outages.
• Contribute to Knowledge articles/ documentation creation and updates.
• Proactively inform management team about incidents threats and preventive actions to increase IT security.

What we expect from you

• At least 2 years of experience in IT support (service desk on-site support or system administration).
• Independence ability to take responsibility for incidents and service requests and see them through to completion.
• Technical knowledge Windows OS Office 365 basic HW network orientation (IP) AD administration knowledge of Cisco products familiarity with application support.
• Problem-solving skills analytical thinking experience with issues troubleshooting.
• Experience with ITIL processes and working with ITSM tools (ServiceDesk is an advantage).
• Strong communication skills in English both written and spoken and the ability to communicate professionally with users.
• Adherence to established practices and procedures proven work ethic and discipline.
• A positive attitude and ability to work well with others strong team player.
• Previous experience in global environment (is an advantage).

What we offer

• Professional growth and development in a stable international company
• Support for teamwork and skills development
• A safe and inspiring work environment
• Permanent employment contract
• 25 days of vacation
• 7.5-hour working day with flexible start and end times
• Language courses
• Work in a friendly global team at a company with a long tradition
• Contribution to transportation contribution to supplementary pension insurance Multisport card etc.
• Parking on site
• Canteen at the workplace and meal vouchers.

Contact

NKT supports diversity and inclusion and creates an environment where people from different backgrounds can grow and perform at their best. Apply with your CV and cover letter via the NKT career site. The recruitment process may include tests.

If you have any questions please contact Denisa Skalická HR Coordinator: note that due to GDPR regulations we cannot accept applications via email.

About NKT

At the factory in Karlskrona NKT is designing developing and manufacturing the high-voltage power cable solutions enabling the transition to renewable energy. Here you will join a diverse organization at an internationally recognized engineering center operating one of the most advanced high-voltage test halls a state-of-the-art cable manufacturing and the NKT Victoria the most sustainable cable-laying vessel in the offshore industry.

NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs manufactures and installs low- medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891 NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.3 billion in 2024. We connect a greener world.