Sr Program Delivery Manager (Digital)

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Job Description:

Sr Program Delivery Manager (Digital)

GAME ON OLG needs you

Weve said GAME ON and we mean it OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital retail lottery and land-based gaming channels. Over the course of fiscal 2023-24 OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate Sr Program Delivery Manager (Digital) to lead the delivery of programs and initiatives that advance OLGs safer gambling strategic objectives for the digital line of business. This role champions safer play in OLGs digital space through innovative programs that reduce risk empower informed choices and promote player well-being. .

YOUR ROLE IN THE GAME

Reporting to the Director Program Development & Delivery you will be empowered to:

• Lead delivery of the safer gambling roadmap for the digital line of business and ensure achievement of strategic initiative KPIs and annual OKRs.
• Champion a culture of safer gambling by ensuring optimal in-platform access to safer gambling content campaigns and play management tools through effective digital placement promotion and CX mapping.
• Development of digital promotions messaging and VIP program supports for promotion of safer gambling tool usage throughout the digital player journey.
• Develop business cases define program requirements for technology solutions and advise on new digital initiatives using insights from industry research program performance and player analysis.
• Share lessons learned with the broader safer gambling program team to inform and support the advancement of their roadmaps in other lines of business and critical safer gambling functions.
• Support the digital line of business in implementing safer gambling training initiatives by ensuring alignment with policy standards providing guidance on integration into workflows and enabling employees to apply training effectively to create safer gambling experiences.
• Identify roles requiring specialized training and deliver supplemental content to enable these employees to fulfill their responsibilities.
• Act as the primary liaison for digital to secure policy support and research insights that inform technology solutions and operational improvements.
• Partner with digital product owners and IT squads to embed safer gambling features messaging and controls into the digital player experience.
• Support implementation of major technology initiatives such as the iGaming Ontario centralized self-exclusion program and leverage insights from OLGs MyPlayBreak program to expand solutions across multiple lines of business.
• Represent OLG in industry forums conferences and panels collaborating with government regulators and research partners to advance safer gambling culture and practices.
• Serve as the subject matter expert and risk response owner for non-compliance issues identified through player monitoring compliance checks audits or automated risk controls.
• Assess risks quickly implement action plans and advance risk management practices by improving player risk identification assessment monitoring controls and interventions across the digital experience.

WHAT YOU NEED TO PLAY

Work Experience: Experience in program delivery and education product management within digital platforms or highly regulated environments. Experience in public sector gaming with exposure to responsible / safer gambling principles is considered an asset. Proven ability to deliver measurable program impacts in a complex multi-stakeholder matrix organization. Familiarity in risk assessment methodologies compliance issue resolution and governance frameworks. Experience program delivery and marketing including role-specific learning for diverse teams. Familiarity with technology-enabled solutions and digital product development processes. Exposure to industry engagement including conferences panels and collaboration with external partners.

Critical Skills: Problem Solving: Investigates complex issues to identify the root causes and impacts assesses a range of solutions and makes informed decisions on the best course of action often in collaboration with other experts. Business Acumen: Understands OLGs business model financial drivers market dynamics and strategic priorities to support sustainable growth and risk management. Relationship Management: Ability to build maintain and strengthen productive working relationships with individuals and teams across all levels of the organization. Foster trust collaboration and open communication with direct reports peers senior leaders and external stakeholders to drive results and support a positive work environment. Conflict Resolution: Ability to identify address and resolve disagreements or tensions within and across teams in a constructive timely and respectful manner to maintain a positive work environment support collaboration and ensure that differences do not hinder performance or morale. Process modelling with high level design skills: Ability to conceptualize map and communicate end-to-end business processes at a strategic level. It involves creating visual representations that illustrate how systems people and workflows interactenabling informed decision-making process optimization and alignment with business goals. Project Management: Ability to plan execute monitor and close projects effectivelybalancing scope time cost and qualitywhile leading cross-functional teams managing risks and aligning project outcomes with strategic business goals. Change Management: Ability to lead teams through organizational change by effectively communicating the vision addressing resistance supporting transitions and ensuring that new processes or behaviors are adopted and sustained. Proficiency in Microsoft Suite (Word Excel PowerPoint Teams Planner)

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do whats right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG GAME ON!

OLGs purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including lottery land-based casinos digital lottery and casino horseracing and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true positive partnerships that embrace trust clarity and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity diversity and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business we are unwavering when it comes to living our purpose and ensuring our business delivers meaningful benefits for the people of Ontario. OLGs net profits are reinvested back into the province contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at

We look forward to hearing from you interested applicants please apply online by December 14 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-ONSITE

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act 1999 SO 1999 c 12 Sch L and the Employment Standards Act 2000 S.O. 2000 c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws OLGs Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection please contact 800-70 Foster Drive Sault Ste. Marie ON P6A 6V2.