Remote or Office Member Service Representative
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Job Location:
Fresno, CA - USA
Hourly Salary:
USD 25 - 28
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated and personable Member Service Representative to join our team either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members ensuring their needs are met with professionalism and care. If you excel at communication problem-solving and building positive relationships this opportunity offers a rewarding environment to make a meaningful impact.
Key Objectives
As a Member Service Representative your primary goal will be to provide timely accurate and courteous assistance to members. You will serve as a key point of contact addressing inquiries resolving concerns and supporting members through various service channels.
Responsibilities
- Respond promptly and professionally to member inquiries via phone email chat or in-person.
- Assist members with account management product information and service requests.
- Identify and resolve member issues efficiently while maintaining a positive experience.
- Document interactions and maintain accurate records in the customer management system.
- Collaborate with internal teams to escalate and resolve complex concerns.
- Stay informed about company products services policies and procedures.
- Contribute to continuous improvement initiatives by providing member feedback and insights.
Qualifications
- High school diploma or equivalent; associates or bachelors degree preferred.
- Proven experience in customer service member relations or a related field.
- Strong communication skills both verbal and written.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency with CRM software and Microsoft Office Suite.
- Problem-solving mindset with a focus on delivering solutions.
- Comfortable working independently or as part of a team whether remote or in-office.
Benefits
- Flexible work location: choose to work remotely or from our office.
- Competitive salary and performance-based incentives.
- Comprehensive health dental and vision insurance options.
- Generous paid time off and holiday schedule.
- Opportunities for professional growth and development.
- Supportive and inclusive workplace culture.
Required Experience:
Senior IC
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
