Microsoft 365
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Technology Support Engineer you will engage in resolving incidents and problems across various business system components ensuring operational stability. Your typical day will involve collaborating with different teams implementing Requests for Change and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues contributing to a seamless operational environment.
Roles & Responsibilities:
Professional & Technical Skills:
Additional Information:
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor and evaluate team performance to ensure alignment with organizational goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft 365.
- Strong understanding of incident management processes and tools.
- Experience with troubleshooting and resolving technical issues in a timely manner.
- Familiarity with service management frameworks such as ITIL.
- Ability to create and maintain comprehensive documentation for processes and procedures.
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft 365.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Key Skills
- Client Server
- Abinitio
- Acting
- Accounts Assistant Credit Control
- Light Bus And Heavy Bus
- Dns
