Senior Relationship Manager North
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Accountabilities & Support Actions:
Sales Growth & Order Management
- Proactively generate business enquiries through market research networking to expand the customer base.
- Develop and implement strategies to achieve assigned
sales targets for building materials
- Manage existing customer accounts by facilitating repeat orders and upselling opportunities.
- Ensure efficient order processing through digital tools and support customers with pre-order inquiries.
- Manage customer accounts to ensure timely collection of all receivables.
Customer Acquisition & Relationship Management
- Develop and execute a strategic plan to identify and target retailer wholesalers contractors builders in the construction materials sector.
- Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication.
- Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets.
Data updating and process management
- Maintain accurate and up-to-date customer data by meticulously capturing entering and updating all relevant information in the CRM system. This includes ensuring timely meeting updates managing CX data documents and effectively handling all inquiries.
Customer Satisfaction
- Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality.
- Address customer inquiries and resolve any issues in a timely and professional manner.
- Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement.
Collaboration Compliance & Team Management
- Collaborate effectively with internal teams (operations finance logistics category) to ensure smooth order fulfilment and customer service.
- Introduce new construction material products to the market as per company requirements and customer needs.
- Ensure adherence to all local regulations company standards processes and policies throughout the sales process.
- Proven experience in team management or mentoring with the ability to guide support and develop team memberseffectively.
Required Experience:
Manager
Key Skills
- Business Development
- Portfolio Management
- Leadership skills
- Credit Analysis
- Cash Flow Analysis
- Banking
- Relationship Management
- Underwriting
- Financial Analysis
- Customer relationship management
- negotiation
- RMF
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
