Analista Com Customer Service
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Hello candidate! At Air Liquide we value inclusion and diversity so we are pleased to inform you that you are participating in an anonymous selection process meaning that no personal information will be available. Your assessment will be based on your technical skills and later in your behavioral interview. Please fill out all fields of your application with as much detail as possible remembering that this is essential for your assessment in the anonymous selection process.
About Air Liquide
Through the passion and diversity of its people Air Liquide leverages the energy and environmental transition healthcare changes and digitalization and delivers greater value to all its shareholders.
Join us for a stimulating experience: you will find a world of learning and development opportunities where creativity is at the heart of what we do in an open collaborative and respectful environment.
How will you CONTRIBUTE and GROW
Acompanhar o ciclo de atendimento de clientes VIPs e seus pacientes para garantir um alto nível de atendimento e construir relacionamentos duradouros.Atuar como interface entre os clientes VIPs e outras áreas da empresa (vendas cobrança logística).
Ser responsável pelo faturamento de clientes VIPs.
Tratar questões excepcionais ou que não fluem pelos canais habituais propondo ajustes para satisfação do cliente.
Atender clientes resistentes à central de relacionamento promovendo confiança na nova central.
Acompanhar a implantação de novos negócios e contratos.
Apoiar vendedores das filiais em questões de atendimento.
Promover treinamento e qualificação contínua dos postos de atendimento da central.
- Acompanhamento do atendimento de clientes VIPs (com indicadores de pesquisa de satisfação).
- Garantir o faturamento de 100% dos clientes VIPs pela Customer Service.
- Acompanhar a implantação de novos negócios importantes (com indicadores de pesquisa de satisfação pós-migração).
- Realizar visitas a filiais e clientes VIPs quando necessário.
- Fazer reuniões mensais com filiais para troca de informações e desenvolvimento de ações.
- Tratar situações de segurança identificadas com as filiais para evitar incidentes.
- Montar campanhas de vendas e ações de correção de processos com as filiais.
- Trabalhar com Marketing para desenvolver planos de comunicação comercial.
- Questionar clientes VIPs sobre a satisfação com o atendimento técnico e do call center.
Do you have these requirements
- Formação e/ou experiência superior comprovada.
- Cursos desejáveis:Administração Fisioterapia Tecnologia em Gestão em Marketing.
Your differences drive our performance
At Air Liquide we are committed to building a diverse and inclusive workplace which means that regardless of your gender identity sexual orientation color age religion nationality or disability we value a work environment made up of true stories built by true people.
Our processes reflect this being diverse and free from any prejudice therefore we do not collect information such as date of birth gender marital status or full address in our selection stages. If this information is sent it will be disregarded.
We strongly believe that a diverse organization opens up opportunities for people to express their talent both individually and collectively and helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Here you can be you!!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter ... View more
