Merchant Support Teammate Italian Market

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Italian Merchant Service Operations (MSO) is dedicated to partnering with our Italian customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses taking ownership and driving seller profitability

In this role you will interact with our top sellers providing a one-stop shop premium service experience and be an expert in areas like buyer protection/seller policy billing/credits GSP seller standards defect reviews selling limits and account development.

You will do this through inbound/outbound phone interactions and email.

What you will accomplish:

• You will be viewed as a subject matter expert by your peers with full proficiency in one or more of areas such as selling limits buy sell eMBG growth.
• Apply judgement when deviating from a standard routine identify patterns from partial or conflicting information to identify the accurate resolution and act with empowerment when appropriate. Use judgement in coaching our members regarding marketplace policies to ensure an optimal outcome.
• Express a genuine curiosity about helping the customer improve their eBay business and provide exceptional customer service.
• Troubleshoot offer solutions and provide recommendations for any customer problems related to the platform.
• Accurately use our systems to get the right solutions and keep track of the customer details.
• Understand customer priorities and identify key improvement areas while anticipating the needs of our customers and always act with the customer in mind providing empathy at all times. Be a customer advocate waking up thinking about how you are going to satisfy our customer every day.

What you will bring:

• A disciplined self-starter who is driven motivated proactive and effective at solving problems with a flexible approach supported by a strong commercial or sales background.
• Experienced in supporting passionate customers and delivering positive outcomes using strong analytical skills to understand needs and recommend solutions.
• Excellent at managing time and consistently diligent in your work with the ability to use AI tools effectively to enhance productivity and decision-making.
• Flexible and independent while also demonstrating strong teamwork; confident handling any eBay customer issue and experienced in both buying and selling on eBay.
• Fluent in Italian and English with strong communication and commercial skills and the ability to work with top sellers and peers to resolve challenges collaboratively and identify growth opportunities.
• Well-organised able to research solutions thoroughly using data and AI-driven insights and committed to providing clear follow-up for members.

eBay Benefits

40040

If this sounds like the job for you then apply now!

#LI-AV1
#LI-Remote
#indeedEMEA

Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site you agree to our use of cookies. Visit our Privacy Center for more information.