Technical Lead Security Engineer Incident Response & Crisis

About Nubank

Nu is one of the largest digital financial platforms in the world with more than 127 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank.

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About the Role

The Incident Response & Crisis Lead at Nubank is responsible for leading and orchestrating the companys global response to critical incidents investigations and crises that could impact our people operations assets or reputation.

This role ensures that all incidents from localized disruptions to large-scale crises are managed with speed consistency and transparency in alignment with Nubanks Corporate Security business continuity and communications standards.

Acting as the operational and strategic bridge between GSOC Corporate Security leadership and internal stakeholders this professional ensures effective coordination situational awareness and decision-making under pressure.

The Lead drives the development and continuous improvement of our incident management framework investigation protocols and crisis readiness programs across regions ensuring resilience accountability and a culture of proactive risk management.

Responsibilities

• Lead and coordinate the response to security incidents investigations and crises impacting any Nubank site or operation.
• Serve as the central point of contact for incident escalation crisis activation and post-incident reviews.
• Oversee and conduct investigations into security operational or reputational incidents ensuring root cause analysis documentation and corrective actions.
• Partner with stakeholders to ensure timely information flow alignment and documentation.
• Develop and maintain global standards playbooks and drills for incident and crisis management.
• Support executive leadership during critical decision-making moments providing structured situational reports and recommendations.
• Analyze incident trends to identify systemic risks and propose preventive measures.
• Supervise GSOC and regional teams during real-time incidents ensuring accurate prioritization and adherence to escalation protocols.
• Validate incident reports ensure clear documentation of actions taken and follow up on remediation activities.
• Collaborate with the Metrics & Automation team to track performance indicators (e.g. response time escalation accuracy and resolution rates).
• Promote a culture of resilience proactivity and accountability within the Corporate Security organization.

Required Skills and Expertise

• Bachelors degree in Security Management International Relations Business Administration or a related field.
• 7 years of progressive experience in incident response crisis management investigations or Corporate Security operations preferably in multinational or high-growth environments.
• Proven track record leading cross-functional crisis responses and managing complex time-sensitive situations with executive visibility.
• Strong analytical decision-making and communication skills under pressure with the ability to influence senior stakeholders and drive alignment across functions.
• Experience developing and implementing global frameworks playbooks or training programs for incident and crisis management.
• Fluency in English and Portuguese; Spanish highly desirable.

Role Location

This position is based in Sao Paulo SP Brazil

Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare Psychological Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit Experience:

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