NOC Engineer

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

NOC Engineer

The main purpose of our team is to assure the highest possible route quality for our clients worldwide through route ownership while increasing companys profitability. Directly assure a lower number of complaints from our clients (especially top ones) and less actions for all other internal teams connected with route setup. This is daily Routing Engineer our responsibility to analyze and monitor quality markers (DR CR delays...) on the level of providers networks routes clients. We handle spam complaints from suppliers whitelisting / blacklisting on requests from account managers and notifying relevant parties. Our team is also responsible for analyzing the usage of Infobip features related to routing with the assistance of our Dev teams so their usage and efficiency would be further you can read there are not many dull days within Routing team. You know you are doing a good job when:
Problems are quickly resolved in a highly professional manner in varying critical and non-critical situations.
Platform KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

Qualifications

• You are an tech enthusiast looking to build a career in a dynamic environment.

• You have a wide range of IT interests (e.g. knowledge of querying languages programming logic and computer networks).

• You really care about clients looking to provide the best possible experience.

• You know that being supportive is a mindset; its in your true nature to be equally supportive to both your clients and your colleagues.

• You are curious to learn how things work and what you can do to improve them.

• You are not afraid to dig deeper and use your analytic approach to solve technical problems.

• You are eager to progressively solve more complex problems.

• Advanced english

• Experience in Telco industry is a plus (1 year)

• Experience in NOC related job is a plus

• Knowledge of SS7 SMPP HTTP is a plus

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.


While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.