Sr Customer Success Manager, Global Selling

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today more than 50% of Amazons total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazons 18 overseas stores and supporting local sellers success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazons Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing this role s/he will be a key member of the Asia Global Selling ESM Team providing critical support to drive greater efficiency productivity consistency scalability and impact. The successful candidate must be able to work directly in a hands-on way with multiple stakeholders and business teams on multiple programs and projects at one time as well as provide solutions that are highly usable scalable extensible and maintainable. S/He needs to be passionate about his/her work self-motivated detail oriented and have excellent problem-solving abilities as well as superb communication and program/project management skills and will be able to communicate complex analytical results both written and verbally in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems identify root cause devise and drive towards simple solutions to complex problems.
Roles and Responsibilities:


Act as an single owner in ESM team on business domain and own business goal setting and team executions.
Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
Drive business insights generation and provide guidance to account management team to help generate actionable next steps and improve account management efficiency.
Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
Structures work flow across the team to effectively implement each workstream & related operational activities
Develop implement and automate new and existing processes in a standardized and scalable format while leverage global resources to drive improvement based on local needs whenever possible
Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice


- 10 years of Microsoft Excel experience
- Bachelors degree
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

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