Enterprise Customer Success
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Customer Success Representative
Location: London
Language: English
WFH Policy: Hybrid with three mandatory in-office days
Industry: AI Computer Vision SaaS
Product: Vision AI solutions including Ultralytics YOLO models
Local Team Size: 40
Role Description
The Customer Success Representative will manage a portfolio of approximately 400 accounts across a mix of high-touch and scaled customer segments. Larger strategic clients are managed through high-touch engagement while tier 12 accounts (5K10K ACV and contributing 30% of revenue) follow a low-touch model.
The primary focus of the role is renewals and long-term customer value measured through Net Dollar Retention. While expansion is not a core target the CS team plays an important role in identifying upsell opportunities for the Account Executives. The role also includes leading onboarding and driving product adoption across AI and computer vision use cases.
As Ultralytics scales this position offers the opportunity to shape internal processes develop CS workflows and contribute to the evolution of self-serve and automated success motions. The environment is highly autonomous with limited technical support (one Solutions Engineer plus self-managed CS lead) requiring strong ownership and comfort operating independently. HubSpot is the primary CRM with ongoing development of automation and integrations.
The ideal candidate brings experience from scaled CS environments (Series AC) understands how to manage large customer volumes efficiently and is comfortable blending enterprise-level relationship management with operational excellence.
Growth Perspective
Candidates will have a clear path toward future CS leadership roles. The position offers the opportunity to take full ownership of a mid-market or enterprise book while working cross-functionally across sales product and engineering in a fast-scaling global AI organisation.
Unique Aspects of the Company
Ultralytics is a global leader in Vision AI and the creator of the market-defining YOLO models. The company works with world-class organisations such as Amazon Siemens and Philips. This role provides the opportunity to help shape a rapidly scaling CS function within one of the most recognised brands in AI.
Must-Haves
37 years of experience in Customer Success Account Management or roles within SaaS/AI
Experience supporting enterprise accounts in high-volume or low-touch CS environments
Strong renewal and relationship-management capability
Proven experience building processes in early-stage unstructured environments
Data-driven mindset with an ability to track KPIs and improve workflows
Ability to simplify and communicate technical concepts
Background in Series AC environments and used to limited resources
Comfortable managing a mix of strategic and operational CS responsibilities
Nice-to-Haves
Computer vision or adjacent industry experience
Background with annotation tools or relevant industry SaaS
Technical skillset to reduce reliance on Solutions Engineering
HubSpot automation and integration experience
Python skills for internal workflow automation
Experience in manufacturing or industrial SaaS
Experience with CS automation and self-service programs
Experience from companies such as Protex AI Intenseye Tractable or Greyparrot
Salary Range & Benefits
To be determined.
Hiring Process
1. Cultural & Values Interview Paula Derrenger (30 minutes)
Purpose: To ensure cultural alignment before proceeding. As required by investors every candidate begins with this conversation.
2. Customer Success Deep Dive Abi Anderson (4560 minutes)
Purpose: To validate the candidates capability to succeed within the CS function at Ultralytics.
Note: Paula may join this stage where helpful.
3. Case Study Assessment jointly reviewed by Abi Anderson & Alex Wong (1 hour)
Purpose: To assess how the candidate performs in real-world scenarios and collaborates cross-functionally with Sales. Abi evaluates customer management delivery clarity and ownership; Alex assesses sales alignment and commercial thinking. Purpose: To confirm mutual clarity and readiness before moving to the offer stage.
Case study link: Final Conversation Paula Derrenger (30 minutes)
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system.
