Customer Success Manager (40k-60k) at VC-backed healthtech startup
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Job Summary
This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network.
The next step is to speak to Jack.
Customer Success Manager
Salary: 40k-60k
Company Description: VC-backed healthtech startup
Job Description:
You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. Youll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.
Location: London UK
Why this role is remarkable:
High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company
Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes
Significant career growth potential with the scope to transition into leadership roles as the team expands
What you will do:
Manage the full customer lifecycle acting as the primary point of contact to drive adoption retention and long-term expansion
Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders
Design and implement new CS processes playbooks and tracking tools to mature the function as the company scales
The ideal candidate:
Experience in Customer Success or Account Management handling complex B2B SaaS products ideally within regulated sectors
Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups
A proactive autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity
Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.
And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.
Next steps
We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.
Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.
Required Experience:
Manager
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About Company
Jack helps candidates find the perfect job and Jill helps companies find the perfect candidate.
