IT Domain Lead
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and hands-on IT Domain Leadto oversee both Application Maintenance (L2/L3/L4) and new build project initiatives. This role is pivotal in ensuring operational excellence driving continuous improvement and strengthening client relationships in a complex and demanding environment.
As the counterpart to the customers Domain Lead they will lead a team of approximately 25 technical professionals primarily based offshore and act as the central point of contact for all domain-related IT services and projects.
Key Responsibilities:
Required Skills & Qualifications
As the counterpart to the customers Domain Lead they will lead a team of approximately 25 technical professionals primarily based offshore and act as the central point of contact for all domain-related IT services and projects.
Key Responsibilities:
- Service Delivery & Operations
- Lead and manage end-to-end application maintenance (L2/L3/L4) and development projects.
- Ensure high availability performance and quality of IT services within the domain.
- Maintain tight control over operational metrics SLAs and incident/problem/change management processes.
- Project Management
- Plan execute and deliver IT projects on time and within budget.
- Coordinate with cross-functional teams to ensure alignment with business goals.
- Track progress manage risks and ensure timely escalation and resolution of issues.
- Client Relationship Management
- Serve as the primary interface with the customers Domain Lead and other stakeholders.
- Build trust and credibility through proactive communication transparency and consistent delivery.
- Navigate complex stakeholder environments and manage expectations effectively.
- Continuous Improvement & Innovation
- Identify opportunities for process optimization automation and service enhancements.
- Drive implementation of improvement initiatives and measure their impact.
- Promote a culture of continuous learning and operational excellence.
- Team Leadership
- Lead mentor and develop a high-performing offshore team.
- Foster collaboration accountability and knowledge sharing.
- Ensure team members are aligned with project goals and customer expectations.
Required Skills & Qualifications
- Proven experience in IT service delivery application maintenance and project management.
- Strong understanding of ITIL frameworksand best practices.
- Strong understanding of project delivery frameworks including waterfall and agile methodologies.
- Demonstrated ability to manage offshore teams and complex stakeholder relationships.
- Hands-on approach with a keen eye for detail and operational control.
- Excellent communication negotiation and interpersonal skills.
- Experience working with demanding clients and managing escalations effectively.
- Proactive mindset with a track record of driving improvements and delivering results.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
